Commercial Leasing Specialist

Halverson & Blaiser Group•St. Paul, MN

About The Position

At Halverson and Blaiser Group, Ltd., we are dedicated to excellence in property management. With over 30 years of expertise in the Twin Cities market, we specialize in managing and developing residential and commercial properties. Our portfolio includes over 6,000 units of multi-family housing and more than 500,000 square feet of commercial space. Our mission is to manage real estate investments with expertise and dedication, helping clients achieve their goals while enhancing our communities. With deep roots in the Twin Cities, we deliver results through a service-oriented philosophy centered on people, accountability, and trust. The Commercial Leasing Specialist is responsible for retaining up to date community information, knowledge of unit availability, pricing, and lease expiration dates in order to effectively market, tour and lease units while maintaining the highest levels of occupancy possible. In addition to building positive relationships with incoming new tenants, the Commercial Leasing Specialist must maintain tenant satisfaction in the community and work closely with community managers. Core Values: Accountability | Invested in People | Reputation We treat people the way we want to be treated. We invest in our employees, support their goals, and take pride in running our communities with integrity and care.

Requirements

Ability to build positive relationships with a wide variety of people
High school diploma or equivalent
Good software skills especially with Microsoft office; knowledge of Yardi software a plus
Ability to multi-talk
Ability to problem solve with staff and residents
Excellent written and verbal communication skills
Professional demeanor and appearance
Employees must fulfill the performance standards of this position and comply with the policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
This job description is intended to describe the general nature and work responsibilities of this position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company.
Employees are required to comply with the supervisory instructions and perform other job duties, responsibilities and assignments as required by managers.

Responsibilities

Maintain up-to-date tenant and prospect information within Yardi.
Assist vendors with keys from the KeyTrak system on a daily basis
Assist couriers delivering packages with Luxer One codes/signing for packages
Provide general clerical assistance to the community office acting as a primary receptionist, logging messages for management in their absence, contacting tenants with reminders of lease renewals and relaying maintenance messages to tenants per maintenance request
Communicate daily updates to security upon their arrival at 4 p.m. Monday through Friday
Manage cleaning of up to five guest suites by communicating with Intact on scheduling cleans
Respond to all tenant, vendor, management and owner emails in a timely manner
Learn and ensure compliance with all company, local, state and federal safety rules
Ensure that unsafe conditions are reported and corrected in a timely manner.
Greet all prospects and qualify by covering all criteria (asking questions, utilizing guest cards, etc.)
Immediately record all telephone and in-person visits on appropriate guest cards and enter all information into Yardi.
Walk prospects through the application process and monitor screening results in RHR.
Once approved, generate their new lease and coordinate lease signings.
Ensure apartment is ready for resident upon agreed move in date
Follow-up with prospects that did not close and attempt to close the sales again.
If unable to help prospect, refer them to sister communities to meet their needs.
Prep move in bags and gifts prior to their arrival
Assist in monitoring advertising effectiveness
Distribute all company or community issued notices
Always Represent the company in a professional manner
Receive all telephone calls and in-person visits.
Listen to tenant requests, concerns and comments
Quickly complete maintenance service requests. Inform the maintenance staff immediately.
Answer questions for tenants about the community, repairs, rent, rules, etc.
Follow up on a timely basis if unable to respond to tenants on all matters
Contribute to the cleanliness and curb appeal of the community on a continuing basis
Miscellaneous other duties as assigned by Supervisor
Completing all leasing activities such as completing guest cards, maintaining logs of prospective rental traffic, handling incoming rental calls, showing apartments and the community to prospective residents, following-up with prospective clients and completing leasing paperwork
Call and/or visit the competitive apartment properties and prepare Market Survey reports to submit to Community Manager monthly, noting any significant changes with the competition
Know sources of leads/leases and monitor results on a continual basis
Check customer relations software multiple times during the day to acknowledge and track new leads and follow up to schedule showing appointments
Return calls and email daily
Check vacant “show” apartments and path to apartments daily