Commercial Insurance Customer Service Representative
The Jonus Group•Bakersfield, CA
•$52,000 - $60,000•Hybrid
About The Position
Seeking a dedicated and detail-oriented Commercial CSR to join a close-knit and well-established team. This role is pivotal in supporting a commercial department by handling back-end tasks such as Certificates of Insurance (COI), endorsements, policy changes, and day-to-day service needs. You will work closely with 1-2 account managers to ensure seamless operations and exceptional client service. This is a full-time, in-office position with the potential for one remote day per week after full training.
Requirements
- High school diploma or equivalent
- Minimum of 2 years in the workforce
- Strong communication skills, attention to detail, and a willingness to learn
Nice To Haves
- Prior experience in insurance or financial services is a plus
- Property & Casualty (P&C) license preferred but not required
- Proficiency in Epic or similar agency management software is preferred
Responsibilities
- Process endorsements, policy changes, and Certificates of Insurance (COI)
- Provide day-to-day service and support for commercial accounts
- Collaborate with account managers to ensure timely and accurate completion of tasks
- Maintain accurate records and documentation in the agency management system (Epic)
- Support a variety of accounts, including agriculture, construction, trucking, oil and gas, and captives, with account sizes ranging from $5,000 to $200,000
Benefits
- Competitive benefits package
- 401(k)
- paid time off
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
