Commercial Insurance Account Administrator

Horst Group • Manheim Township, PA

1d • Hybrid

About The Position

We are seeking a detail-oriented and organized Commercial Insurance Account Administrator to support our commercial lines team. In this support role, you will be handling day-to-day administrative and servicing tasks for commercial insurance account managers. This position is ideal for someone with strong organizational skills and a passion for client service in the insurance industry.

Requirements

• Associate's degree in Business Administration, Insurance, or a related field preferred; High School Diploma or equivalent required.
• 1-3 years of experience in commercial insurance administration, customer service, or a related role (experience in commercial lines strongly preferred).
• Active Property & Casualty (P&C) insurance license required (or ability to obtain within 6 months of hire).
• Strong attention to detail and organizational abilities.
• Excellent verbal and written communication skills for client interactions.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment.
• Professional demeanor with a client-focused mindset and problem-solving aptitude.

Nice To Haves

• Knowledge of commercial insurance and underwriting basics is a plus.

Responsibilities

• Process policy changes, endorsements, renewals, and cancellations in accordance with agency procedures and carrier guidelines.
• Issue certificates of insurance, auto ID cards, evidence of property coverage, and other client-requested documents accurately and in a timely manner.
• Assist with policy renewals, including gathering updated client information, preparing pre-renewal reports, and coordinating with underwriters.
• Maintain accurate client records in the agency management system
• Support account managers with administrative tasks such as preparing proposals, applications, invoices, and finance agreements.
• Handle routine coverage questions, resolve basic issues, and escalate complex matters as needed.
• Collaborate with carriers, underwriters, and team members to ensure seamless service delivery.
• Handle agency mail and scanning.
• Perform other duties as assigned.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including health insurance, dental/vision, 401(k) with match, paid time off.
• Supportive team environment with opportunities for growth.
• Hybrid work option.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree