Commercial HVAC Dispatcher

BGIS•Portland, OR

7d•$47,840 - $58,240•Remote

About The Position

Commercial HVAC Service Dispatcher – in (Pacific Standard Time Zone) Oregon or Washington – Work-from-Home Flexibility! Kickstart Your Career with BGIS! Join BGIS Integrated Technical Services (ITS) as a Commercial HVAC Service Dispatcher in Oregon or Washington . Secure a $23 - $28/hour ($47,840 - $58,240 annual base salary) ! With work-from-home flexibility during on-call weeks, and a supportive culture, you’ll coordinate top-tier service for commercial clients across the Pacific Northwest. Act fast —top dispatchers are in high demand! Apply today to join a global leader managing 320 million square feet of facilities! As a Commercial Dispatcher , you’ll be the backbone of our service operations, coordinating technician schedules, managing work orders, and ensuring seamless communication with clients and vendors. Working from home, you’ll play a critical role in delivering timely, high-quality service to our commercial clients with a national presence. With robust support from our team, you’ll have the tools and resources to excel in a fast-paced, rewarding environment.

Requirements

High School Diploma or GED.
Ability to work on the weekends: if applicable
Ability to pass drug, background, and driver’s license checks.
Strong problem-solving skills with the ability to evaluate situations and develop effective solutions.
Excellent planning and prioritization skills to manage resources and meet goals.
Sound judgment and initiative to make decisions with minimal supervision.
Exceptional organizational and time management skills.
Outstanding customer service skills for internal and external interactions.
Proficiency in Microsoft Office, particularly Excel (required).

Nice To Haves

Experience with ServiceTitan (preferred but not required).
Previous experience in commercial dispatching or customer service roles (a plus).
Bilingual candidates (Spanish and English) are highly preferred.

Responsibilities

Manage daily dispatch operations with efficiency and professionalism.
Generate and dispatch service request work orders to technicians per established protocols.
Create and manage technician schedules to ensure timely task completion.
Communicate promptly with internal and external customers within company-defined timelines.
Handle phone calls and emails with courtesy and professionalism.
Coordinate with clients and vendors for work order updates, creation, or cancellation.
Add new vendors and locations to the system as needed.
Adhere to all company policies, procedures, and standards.
Perform additional duties as assigned to support team success.

Benefits

Career Growth : Access technical training and clear pathways for professional advancement.
Supportive Culture : Thrive in a collaborative environment that values your contributions and well-being.
Competitive Rewards : Enjoy tailored benefits and a positive workplace that prioritizes your success.
Competitive Hourly Rate : $23 - $28/hour ($47,840 - $58,240 annual base salary)
Flexible Schedule : Work from home
Overtime Opportunities : Authorized by team leadership.
Paid Time Off : Start with 48 hours, increasing to 168 hours with tenure.
Paid Holidays : 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
401(k) Match : 5% employer match to secure your financial future.
Comprehensive Benefits : Health, life, and disability coverage.
Corporate Perks : Exclusive discounts through ADP.
Career Development : Access to technical training and advancement opportunities.
Relocation Potential : Explore growth opportunities within our global network.
Positive Workplace : Join a collaborative team that values professionalism and work-life balance.