Commercial Hollow Metal Installer/ Service Technician

Omaha Door & Window • Omaha, NE

2d

About The Position

In the role of Commercial Hollow Metal Installer/ Service Technician, you will play a pivotal role by providing personal service to our customers by installing and servicing a wide range of products.

Requirements

• Shows a solid foundation in Company ethics and professional standards
• Knowledge of construction industry and products
• Ability to read blueprints and technical specifications
• Proficient in the use of hand tools
• Critical thinking and analytical/mathematical skills
• Strong communication and customer service skills
• Ability to manage multiple projects with effective time management skills
• Strong attention to detail
• Technical skills including applications used by the Company (i.e., timekeeping, etc.)
• Effective skills of listening, verbal, and written communication
• Ability to work under pressure and independently

Responsibilities

• Supports the Company’s mission, vision, and core values
• Ensures that all safety procedures are performed in compliance with the Company’s safety policies and all federal, state, and local laws & regulations and attends monthly safety meetings
• Installation and/or service of steel frames, doors (steel or wood), hinges, closers, locksets, window kits on new or existing openings
• Establishes service by studying system requirements, gathering components and parts, completing installation, and performing acceptance testing
• Serve existing accounts by analyzing work orders, adhering to daily travel schedule, investigating complaints, conducting tests, and resolving problems
• Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Maintains high standards of quality workmanship in accordance with ODW standards
• Keeps equipment operating effectively by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs
• Documents service and installation actions by completing forms, reports, logs, and records
• Maintains customer confidence by keeping service information confidential
• Collects monies from the customer and follows proper cash flow procedures
• Updates job knowledge by participating in educational opportunities and reading vendor/supplier publications
• Effective use of the time-keeping software application and any other Company mandated software to improve the ability to track or monitor time, labor, and location of workers and/or projects
• Help other Installers/Technicians with problems and help train new hires as needed
• Maintains day-to-day communication with the Commercial Operations Manager

Benefits

• Competitive hourly pay
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with Employer Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Team Member Recognition & Reward Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed