Commercial Hollow Metal Installer/ Service Technician

GarageCo USA LLC • Omaha, NE

3d

About The Position

In the role of Commercial Hollow Metal Installer/ Service Technician, you will play a pivotal role by providing personal service to our customers by installing and servicing a wide range of products.

Omaha Door and Window Company has grown to be the oldest and largest door and window company in the Omaha area for over 66 years, specializing in both new and replacement garage doors, entry doors, replacement windows, siding, gutter protection, and sunrooms. Homeowners and Contractors depend on Omaha Door & Window for a wide variety of quality products, competitive prices, and prompt service. We install, remodel, service, and finance all the products we sell. We also repair many product brands we don’t sell.

Requirements

• Shows a solid foundation in Company ethics and professional standards
• Knowledge of construction industry and products
• Ability to read blueprints and technical specifications
• Proficient in the use of hand tools
• Critical thinking and analytical/mathematical skills
• Strong communication and customer service skills
• Ability to manage multiple projects with effective time management skills
• Strong attention to detail
• Technical skills including applications used by the Company (i.e., timekeeping, etc.)
• Effective skills of listening, verbal, and written communication
• Ability to work under pressure and independently

Responsibilities

• Supports the Company’s mission, vision, and core values
• Ensures that all safety procedures are performed in compliance with the Company’s safety policies and all federal, state, and local laws & regulations and attends monthly safety meetings
• Installation and/or service of steel frames, doors (steel or wood), hinges, closers, locksets, window kits on new or existing openings
• Establishes service by studying system requirements, gathering components and parts, completing installation, and performing acceptance testing
• Serve existing accounts by analyzing work orders, adhering to daily travel schedule, investigating complaints, conducting tests, and resolving problems
• Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Maintains high standards of quality workmanship in accordance with ODW standards
• Keeps equipment operating effectively by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs
• Documents service and installation actions by completing forms, reports, logs, and records
• Maintains customer confidence by keeping service information confidential
• Collects monies from the customer and follows proper cash flow procedures
• Updates job knowledge by participating in educational opportunities and reading vendor/supplier publications
• Effective use of the time-keeping software application and any other Company mandated software to improve the ability to track or monitor time, labor, and location of workers and/or projects
• Help other Installers/Technicians with problems and help train new hires as needed
• Maintains day-to-day communication with the Commercial Operations Manager

Benefits

• Competitive hourly pay
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with Employer Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Team Member Recognition & Reward Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed