Commercial Fire Alarm Technician

Symspire•Brentwood, TN

8d•$65,000 - $75,000

About The Position

Commercial Fire Alarm Systems Technician Commercial Fire Alarm Field Technician Company Overview: At Symspire, we’ve been in the business of helping save lives and property since 1968. We are the largest and oldest family-owned smart home security and fire service provider for residential and commercial customers in Tennessee. Symspire is a small regional company with a presence in Nashville, Franklin, Knoxville, and Chattanooga Tennessee as well as Huntsville, AL and Bowling Green, KY. As a company we strive to make sure our team members feel like family because we know that they are our most important asset. Position Summary: Field Technician you will be focused on the installation, service, and inspections of commercial fire alarm systems. You’ll work with our operations managers and our outside sales team to ensure our customers receive the highest level of professional care from start to finish. The successful candidate will have an immediate and distinct impact on the experience of Symspire customers and therefore a strong record of customer service, quality judgement, and the delivery of results are key requirements for this role. Additionally, a successful candidate must have a curious mind and a desire to learn new technology as the role consists of a variety of ever-changing products from the manufacturing sector.

Requirements

High School Diploma or equivalent (Required).
Driver’s License (Required).
Must be able to pass regular background checks, MVR checks, (Required).
Pre-Employment Drug Screening
Commercial Fire System installation and programming 3+ years (Required).
Ability to maintain a high degree of productivity and accuracy.
Ability to successfully pass skills test.
Excellent verbal and written communication skills.
Excellent customer service skills.
Strong problem-solving and multi-tasking skills are a must.
Must be able to work under pressure and meet deadlines, maintaining a positive attitude while providing exemplary customer service.
Must be able to work independently and to carry out assignments to completion within company standards.
Must be able to keep a clean and organized work van and maintain inventory control daily.
Technical, vocational school is preferred however your years of experience would suffice.
Nicet Certification

Responsibilities

Perform service, installation, and inspections of commercial fire systems.
Communicate with Fire Marshalls and/or appointed AHJ, and customers to review service or installation jobs, answer questions that they may have properly and professionally.
Demonstrate, instruct, and train the customers on the system functions and operations.
Perform tests and system communications prior to leaving any jobsite.
Have in-depth knowledge of fire systems wiring, operation and functions.
Complete understanding of the systems we install today which are Mircom, Potter and Napco.
Knowledge of the systems that we currently have deployed in the field is a huge plus: Mircom, Potter, DMP, Silent Knight, Gamewell, Honeywell, Interlogix NX8CF along with current and past communicators that we deploy and have deployed such as M2M, Starlink, and Telguard.
Handle after-hours emergency service requests.
Understanding of monitoring service protocol.
Troubleshoot and repair fire system problems, malfunctions, supervisory conditions, troubles, tampers, low battery conditions, and false alarms.
Understand and communicate service or upsell parts pricing, and monitoring rates to customers.
Perform tests on all service and installation work performed.
Perform other duties as assigned.