Commercial Customer Support Representative
Culligan 37FL
2d
About The Position
Culligan Water is seeking an individual experienced in customer service dealing with Commercial accounts. The Commercial Customer Service Representative works directly with our Commercial Division and with customers to discuss quotes, orders, resolve problems, and meet related needs. To be a successful Commercial Customer Service Representative, you should be detail-oriented, organized, multi-task and have strong interpersonal and communication skills.
Requirements
- High school diploma or GED
- Minimum of two years of customer service experience in Office setting required
- Commercial experience preferred but will train the right person
- Strong time management and project management skills
- Proficient in Microsoft Office (word, excel, outlook)
- Excellent communication skills, both written and verbal
Nice To Haves
- Commercial experience preferred but will train the right person
Responsibilities
- Extensive problem-solving, order processing, and managing customer accounts
- Provide proactive sales support by developing close relationships with customers
- Schedule service and delivery orders
- Coordinate schedules with the service/operations/sales team
- Contact customers for purposes of scheduling additional services or offering maintenance plans
- Refer unresolved customer grievances to designated departments for further investigation
Benefits
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- Medical insurance
- Dental insurance
- Vision insurance
- 401K retirement with company match
- Vacation, paid time off
- Company-paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
