Commercial Agency Support Representative

GEICO • Fredericksburg, VA

1d

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Commercial Agency Support Representative– Fredericksburg, VA Salary: $26.46 per hour/$53,300 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We are looking for experienced local or agency and trucking professionals for our Fredericksburg, VA office. This role is for people who want to support business-to-business relations with insurance agents throughout the country. You’ll be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions. Join our team to deliver personalized service that demonstrates the value of building an agency relationship with GEICO. If you want a career with plenty of growth opportunities, let’s talk. Under direct supervision, LEARNS processes for identifying, triaging and delivering solutions for sales and service inquiries related to Commercial Business-to-Business Relations via telephone calls associated with Commercial Truck Insurance. RECEIVES formal classroom training and BEGINS to handle sales and service inquiries related to Commercial Auto Insurance. Many associates see a base salary increase of 10% within their first year as a Commercial Independent Agency Support Representative!

Requirements

• Minimum of 2 years of customer service or administrative support experience required
• Ability to effectively communicate verbally and in writing
• Ability to troubleshoot applications and escalate as needed
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Minimum of high school diploma or equivalent; college degree or currently pursuing preferred
• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking.
• Must be able to speak in a professional manner by telephone.
• Associate must attain and maintain the required licenses issued by the state insurance department.
• Must perform duties at a stationary workstation.
• Must be able to handle heavy call volume and stressful situations.
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
• Must be able to multi-task.
• Must be able to learn and apply large amounts of technical and procedural information.

Nice To Haves

• Preferred experience working in an insurance agency or as a trucking insurance agent
• P&C license preferred

Responsibilities

• identifying, triaging and delivering solutions for sales and service inquiries related to Commercial Business-to-Business Relations via telephone calls associated with Commercial Truck Insurance
• handle sales and service inquiries related to Commercial Auto Insurance
• answering coverage and underwriting questions
• supporting policy changes
• providing troubleshooting support for both sales and service functions
• deliver personalized service that demonstrates the value of building an agency relationship with GEICO

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED