Commercial Customer Success Manager

Neighbor•Lehi, UT

66d•Hybrid

About The Position

We are searching for a Customer Success Manager to help continue building out our post-sale account management function and process. You'll be responsible for onboarding, managing, and expanding our commercial supply partnerships, comprised of parking operators and national real estate portfolios - including some of the largest REITs in the country. You will explore innovative ways to identify and optimize partnerships to maximize revenue and partner engagement and satisfaction. Our ideal candidate is someone who thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience. This role will work closely with Sales, Customer Support, Product, Marketing, and Engineering.

Requirements

Demonstrated success identifying business opportunities for clients and increasing partner engagement and utilization of company products.
Excellent verbal and written communication.
Uses data analysis, reporting, and forecasting to guide business decisions.
Track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
Experience using analytical, account management, and productivity tools including Domo, HubSpot, and Google Suite.
High level of comfort working in a startup environment: fast-paced, ambiguous, and a roll-up-your-sleeves attitude to solving tough problems.
Place a high value on social and human relationships, including the desire to relocate to and work from our Lehi, UT HQ.

Nice To Haves

Experience in commercial real estate a plus, especially familiarity with large REITs and parking operators.

Responsibilities

Maximize commercial supply partner engagement on the Neighbor platform to ensure a fast response time to inbound messages and renter requests.
Increase number of properties listed with Neighbor for commercial supply partners.
Maximize total number of Neighbor properties earning revenue for each commercial partnership.
Build out customer success processes to optimize for partner satisfaction and revenue generation.
Act as a thought leader in defining success criteria and understand business needs of commercial partners in an ever-changing business environment.
Assist with the definition and design of tools, standard operating procedures and processes.
Onboard new commercial supply partners including initial and regular check-ins with partners.
Synthesize commercial partner feedback to recommend product improvements.
Act as a strategic and influential partner for your commercial supply partners, proactively seeking out new opportunities within their portfolio.
Work with the Neighbor demand team to place large commercial demand deals with commercial supply partners.