Commercial Customer Service Representative

JP McHale Pest Management • Buchanan, NY

19d • $21 - $23

About The Position

The JP McHale Commercial Customer Service Representative will handle commercial customer inquiries through phone, email, and chat. They are organized, levelheaded, and patient with the ability to multi-task. Must be motivated, computer literate, highly organized with great follow-up skills. The job involves answering inbound phone calls, scheduling appointments, calming clients, and following up with clients and technicians. Daily there is an average of 20-30 calls and 40-60 emails per agent.

Requirements

• Associate degree
• Knowledge of the 5 boroughs and transit system is required
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
• Knowledgeable about company’s products and services, and customer-related policies.
• Strong communications skills.
• Organizational skills, ability to multitask.
• Strong problem solving and solution identification.
• Ability to collaborate with all departments and employees within the organization.
• Strong customer service skills.
• Work Independently within a group.

Nice To Haves

• Previous Call Center experience a plus
• Experience with PestPac Software a plus
• Background in Pest Control, Termite, and/or Wildlife control a plus

Responsibilities

• Answer client questions via phone calls, email, and chat.
• Schedule/Reschedule client service appointments.
• Verification of correct client account information.
• Handle “Alerts” sent by Technicians on client accounts.
• Collect payment on accounts with balances.
• Process additional client work requests.
• Schedule new client Intensive services.
• Escalate client issues/concerns to management.
• Be available for On-Call weekend hours as needed.
• Resolve issues with clients.
• Assess clients needs and recommend products and services.
• Maintain proficiency in all organizational safe working policies and practices.
• Performs miscellaneous job-related duties as assigned.

Benefits

• HEALTH BENEFITS
• Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• Optional supplemental benefits
• Enrollment eligibility begins first of the month following date of hire
• FINANCIAL ASSURANCE
• 401(k) plan with company match
• Weekly pay
• Convenient direct paycheck deposit
• Team Member reward and recognition program
• AND MORE
• Eight (8) paid holidays
• Paid Time Off
• Team Member referral bonuses
• Opportunities to participate in community events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree