Commercial & Corporate Banking Fraud Senior Manager

Wells Fargo Bank • Chandler, AZ

9h

About The Position

About this role: Wells Fargo Fraud & Claims Management (FCM) is seeking a Fraud & Claims Operations Senior Manager in Commercial & Corporate Banking digital payments leading the customer servicing team. The Commercial & Corporate Banking Payments Fraud (CCBPF) team is responsible for helping customers to mitigate third party fraud through education, monitoring payment activity, and partnering across the enterprise to initiate triage activities. This role will be accountable for managing the daily execution of the customer servicing team and additionally driving change to promote efficiency, operational risk mitigation, and building a high performing team to serve our customers. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: Manage and develop teams of individual contributors or managers to ensure proactive identification, prevention, detection, investigation, or reporting of fraud and claims activity Engage and influence stakeholders or business leaders associated with fraud and claims activity Identify and recommend opportunities for improving the process of fraud and claims activity across the company Determine appropriate strategy and actions of fraud and claims team to meet business deliverables Interpret and develop procedures, controls, analytics, and trend data in order to ensure proactive identification, prevention, execution, detection, investigation, recovery, or either government or internal reporting of fraud and claims activity Collaborate with and influence supervisors, analysts, specialists, consultants or business partners Interact directly with cross channel business leaders Manage allocation of people and financial resources for Frauds and Claims Operations Develop and guide a culture of talent development to meet business objectives and strategy

Requirements

• 6+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years management or leadership experience

Nice To Haves

• 5 + years direct management experience
• Proven track record of implementing significant business changes that enhance efficiency, reduce costs, and minimize operational risk.
• Exceptional leadership abilities, with experience building high-performing teams, developing managers, and fostering ongoing engagement and professional growth among team members, both in-person and virtually.
• Skilled in motivating and optimizing staff performance through effective selection, training, and continuous development initiatives.
• Strong analytical skills, leveraging data and metrics to drive operational excellence, process improvements, and elevate performance across the organization.
• Effective communicator, adept at presenting complex information in clear, accessible formats for all levels of management and stakeholders.
• Extensive experience in fraud and operations management, collaborating closely with other fraud managers and business partners, with demonstrated project management expertise.

Responsibilities

• Manage and develop teams of individual contributors or managers to ensure proactive identification, prevention, detection, investigation, or reporting of fraud and claims activity
• Engage and influence stakeholders or business leaders associated with fraud and claims activity
• Identify and recommend opportunities for improving the process of fraud and claims activity across the company
• Determine appropriate strategy and actions of fraud and claims team to meet business deliverables
• Interpret and develop procedures, controls, analytics, and trend data in order to ensure proactive identification, prevention, execution, detection, investigation, recovery, or either government or internal reporting of fraud and claims activity
• Collaborate with and influence supervisors, analysts, specialists, consultants or business partners
• Interact directly with cross channel business leaders
• Manage allocation of people and financial resources for Frauds and Claims Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed