Commercial Collections Specialist - Vendor Finance

PNC • Horsham, PA

18d • Onsite

About The Position

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Commercial Collections Specialist within PNC's Vendor Finance organization, you will be based in Horsham, PA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Ensures effective collection of an assigned group of delinquent accounts to minimize losses to the Bank, including escalated or large payment delinquencies. Provides excellent customer service and helps to Counsels customers regarding credit issues as necessary. Handles escalations/disputes and interprets documents/requests against applicable policies. Uses an online collections system to accurately document customer account information and contact customers for repayment. Explores new negotiating techniques that improve collection efforts. May train more junior associates. Educates customers on financial alternatives and the ramifications of their actions through counseling practices. Ability to manage the current SLA and maintain appropriate contact volume. Ability to maintain control over all conversations. Ability to work with all departments. Ability to assist supervisor and manager in day to day activities/reports. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 4+ years of related business or functional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Analytical Thinking
• Commercial Real Estate
• Competitive Advantages
• Consumer Lending
• Credit Risk Management
• Data Analytics
• Decision Making
• Financial Operations
• Portfolio Risk
• Risk Appetite
• Accuracy and Attention to Detail
• Collection Management
• Conflict Management
• Customer Interaction
• Effective Communications
• Flexibility and Adaptability
• Knowledge Of Product Line
• Managing Multiple Priorities
• Problem Solving
• Regulatory Environment - Financial Services

Responsibilities

• Ensures effective collection of an assigned group of delinquent accounts to minimize losses to the Bank, including escalated or large payment delinquencies.
• Provides excellent customer service and helps to Counsels customers regarding credit issues as necessary.
• Handles escalations/disputes and interprets documents/requests against applicable policies.
• Uses an online collections system to accurately document customer account information and contact customers for repayment.
• Explores new negotiating techniques that improve collection efforts.
• May train more junior associates.
• Educates customers on financial alternatives and the ramifications of their actions through counseling practices.
• Ability to manage the current SLA and maintain appropriate contact volume.
• Ability to maintain control over all conversations.
• Ability to work with all departments.
• Ability to assist supervisor and manager in day to day activities/reports.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree