Commercial Card Relationship Manager - Payments - Vice President

JPMorgan Chase & Co. • Palo Alto, CA

2d

About The Position

Join our Payments team and make a real impact by helping clients achieve their
goals. You’ll have the opportunity to grow your career, collaborate with
talented colleagues, and develop your expertise in a dynamic environment.

As a Payments Commercial Card Relationship Manager within our Commercial Bank
portfolio, you will manage a diverse group of clients in the Healthcare, Higher
Education, and Non-Profit sectors. You will drive growth and expansion by
identifying and implementing payables strategies, cross-selling payment
solutions, and ensuring ongoing client retention. Acting as a trusted advisor,
you will deliver high client satisfaction through regular account reviews,
sharing best practices, resolving issues in partnership with service and product
teams, and leading revenue-generating optimization initiatives. You will be part
of a collaborative team that values integrity, accountability, and professional
growth.

Requirements

• Bachelor’s degree and at least five years of relevant experience in Relationship Management (Payments, Treasury, or Commercial Card)
• Proficiency in Microsoft Office, Salesforce, and video conferencing tools
• Solid understanding of payments, client accounting systems, ERPs, and AP processes
• Demonstrate integrity, accountability, and a strong culture of risk management
• Demonstrate excellent organizational, communication, and negotiation skills
• Ability to manage multiple priorities, meeting deadlines, and working both independently and collaboratively within a team.

Nice To Haves

• Experience delivering measurable results in client relationship management
• Ability to learn and use proprietary platforms and solutions quickly
• Interest in developing leadership capabilities and growing professionally

Responsibilities

• Manage a portfolio of Commercial Card clients, focusing on growth, retention, and overall client satisfaction.
• Identify and implement payables strategies to optimize client outcomes and operational efficiency.
• Conduct regular account reviews, sharing best practices and actionable insights with clients.
• Collaborate with service and product teams to resolve client issues and deliver exceptional service.
• Lead initiatives to maximize revenue opportunities and enhance client satisfaction.
• Communicate directly with C-level client contacts and executive-level internal stakeholders.
• Demonstrate strong ownership and accountability in all aspects of client management.
• Maintain a culture of risk management and ensure adherence to internal controls.
• Be willing to travel up to 25% as needed to support client and business objectives.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level