Commercial Business Development Specialist

AAA Mid-Atlantic•Fairfax, VA

15d•$62,000 - $68,000•Remote

About The Position

AAA Club Alliance is seeking a dynamic, self-motivated sales professional to join our AAA Fleet Care team in the Maryland & Virginia markets. If you’re passionate about business development, relationship management, and helping businesses keep their fleets running smoothly, this is the opportunity for you! AAA Fleet Care delivers comprehensive vehicle repair and maintenance services to a diverse range of local, national, government, and municipal fleet accounts. Our team partners with clients to ensure their fleets operate safely and efficiently, reducing downtime and boosting productivity. Leveraging AAA’s trusted network of Car Care locations, we provide high-quality, reliable service tailored to each fleet’s unique needs — fostering long-term partnerships built on trust and performance. As a Fleet Care Specialist, you’ll focus on new business development and relationship management with Local, Government, and Municipal Fleets, as well as National Accounts in the Northern Virginia market. Your role will be critical in expanding our footprint by: Securing new fleet service business for AAA Car Care locations in the market. Building and maintaining strong client relationships, ensuring exceptional service and ongoing support. Collaborating with internal teams to develop sustainable, profitable accounts that benefit both AAA and our clients. This is a remote position with frequent travel throughout the Maryland & Virginia markets. Candidates should ideally live within 1-hour of the closest AAA Car Care location and must reside within the Maryland or Virginia markets, with regular travel required to support AAA Car Care locations and clients.

Requirements

Bachelor’s degree preferred; equivalent experience considered in lieu of degree.
2-5 years of applicable business experience; 2-3+ years of sales, business development and/or relationship management experience.
Retail Automotive experience/knowledge strongly preferred.
Ability to work autonomously, in a field-based sales and relationship management role.
Ability to read and interpret financial data and reports.
PC proficiency working with spreadsheet software, word processing, and internet experience.
Effective oral and written communication skills to enable accurate completion of paperwork and constructive interaction with others.
Ability to respond to customer inquiries and professionally interact with individuals.
Ability to travel frequently throughout AAA Club Alliance region, usually by car. Travel expenses and mileage are covered by AAA. This position DOES NOT provide a company vehicle.
The ability to complete a satisfactory Pre-Employment Screening if offered the position (standard background check and drug screening process).
Authorized to work in the USA.

Nice To Haves

Retail Automotive experience/knowledge strongly preferred.

Responsibilities

Solicit new commercial fleet accounts and business through collaboration with work associates, partnerships with outside vendors, and cold calling techniques.
Work closely with AAA Car Care managers to acquire new commercial fleet business.
Collaborate with Car Care Managers to provide a high quality service experience within the stores, and maintains relationships with fleet clients.
Conduct sales presentations to prospective customers and internal AAA Partners.
Mail out sales letters and commercial fleet product information to prospective customers.
Work closely with the AAA Car Care personnel on improving retail site volume growth and profitability though fleet account sales.
Utilize relationship management skills to work with existing commercial fleet customers in upgrading and/or resolving their commercial fleet program needs.
Manage existing accounts by making sales calls and getting feedback from the clients.
Serve as liaison between customers, retail field operations, payment processing team, IT team and National Account partners.
Work closely with National Account partners in resolving customer billing problems/issues.
Grow the AAA Car Care brand name, and tire and service menu.
Proactively deliver superior customer satisfaction by anticipating customer’s needs.
Actively participate in the development and implementation of commercial fleet marketing programs.
Keep abreast of competitive fleet programs and offers, as well as, attend and participate in industry trade shows and vendor fairs.
Conduct financial and productivity analysis on accounts and programs.
Other duties as assigned.