Commercial Banking Associate

Beneficial State Bank•Los Angeles, CA

About The Position

The Commercial Banking Associate (CBA), is an entry-level position within the Commercial Banking Group responsible for assisting the client teams; this includes assisting in the development and analysis of new commercial relationships, including small business and non-profit organizations, and deposit and treasury management business; the expansion of existing relationships; and servicing customers. This position may also work closely with the underwriting team to assist with financial spreads or credit analysis. The CBA will also assist with sales proposals, act as a liaison between customers and other service departments or branch locations of the Bank to support sales and service issues; supports a team approach to complex customer relationships to ensure all needs are addressed; may be asked to research market condition/trends so the Bank will remain competitive in local market. This role promotes the bank’s mission and culture in the communities served. This position is a unionized position through the Communication Workers of America.

Requirements

Workforce ready or college education
Basic Banking knowledge
Must possess positive and professional customer service attitude
Strong computer skills, specifically in Microsoft Windows environment
Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees
Good organizational and time management skills
Ability to work with general supervision while performing duties

Nice To Haves

College degree in business or equivalent a plus
Practical knowledge of banking, loans, deposit and/or cash management products.
Interpersonal, verbal and written communication skills with the ability to assist the preparation and delivery of persuasive oral and written reports and presentations.
Ability to schedule and complete tasks and duties without constant, direct supervision.
Working knowledge of PC spreadsheet, word processing, and production software. i.e. Microsoft Office Products.
Demonstrate aptitude for detail work and ability to effectively meet specific deadlines.
This person will be asked to support multiple priorities and officer or client schedules.
Have a clear, audible speaking voice, ability to read and comprehend handwritten forms, and the ability to hear instructions or requests.
Independent worker and self-starter.

Responsibilities

Assist the commercial relationship teams to build and maintain professional banking relationships with clients/prospects (commercial, small business, non-profit organizations and high net worth individuals) who utilize full array of banking products including loans and depository/cash management services.
Support mission aligned relationships throughout the Bank including referrals to other business units.
Work directly with Relationship Managers, Client & Treasury Managers and Associates, Director of Client and Treasury Management, Underwriters/Portfolio Managers and other team members and/or other personnel in the development of a sales strategy for the respective area of responsibility while ensuring the execution of the strategy.
Contribute to Commercial Banking Group growth, retention goals and exceptional service.
Assist with the development of sales presentations for customers/prospects including cost/benefit analyses; service and fee comparisons, written proposals, credit and financial analysis.
Attend joint calls, when appropriate, with commercial / small business primary officers, branch managers and team members to provide assistance in acquiring new business and/or closing the relationship.
Work closely with other team members within the bank to identify new business opportunities and execution.
Develop a basic knowledge of the overall array of bank services available for both consumer and commercial clients and learn to cross-sell those services as needed by the client.
Perform duties to assist primary officers with the completion of entire packages necessary for client set up; open and fund new relationships properly.
Attend training classes and complete assigned compliance and sales training deemed appropriate by Manager to expand banking knowledge and potential expanded credit or sales skills.
Assist primary officers with the tracking of sales-related activities in the bank’s Client Relationship Management system, including sales pipeline and client/prospect calls.
Responsible for individual and team goals that support Commercial Banking Group overall strategy and financial plan.
Monitor bank expenses prudently on an ongoing basis and prepare monthly expense reports for management or staff, as needed.
Deliver excellent client service (external to clients and community in addition to internal with colleagues)
Investigate and solve simple client problems, recognize when to escalate for primary officers to step in to resolve.
Analyze previous bank statements, financials, statistics or other data to determine the level of client service and product mix for recommendation;
Follow protocol for feedback or complaint procedures for clients to use;
Participate in financial education or guidance to communities served;
Comply with all requirements, policies and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position. Additionally, required to complete all required compliance and regulatory training, not limited to BSA. Managers are responsible to ensure staff/departmental attendance.
Other duties as assigned.

Benefits

Medical / Dental / Vision / Basic Life / STD / LTD
Vacation Days: 2-4 weeks depending on role
Sick Days: 12 days per year
Holidays: 11 days per year
401(K) / ROTH / FSA / HSA / EAP
Education and Adoption Assistance
Bank-Wide Annual Discretionary Bonus Program
Production-based incentive program available for some roles.
Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations
Paid Sabbatical Program after 5 years of service
Pet Benefits