Commercial Auto Adjuster

Safety Insurance Group, Inc.•Boston, MA

44d•$60,000 - $80,000•Hybrid

About The Position

This position is designed to adjust auto property claims for private passenger and business auto policies. It will also involve handling property damage liability claims from other policy types to include homeowners, business owners, commercial package, personal and commercial umbrella. The adjuster sets up the claim, investigates the accident or loss, determines coverage applicability or exclusions, makes a liability and deductible decision and processes payments along with applying the appropriate surcharge or subrogation demand.

Requirements

College degree or commensurate experience is required
Superior organization skills and attention to detail required
Customer service experience required
Excellent communication skills required
Ability to work cooperatively within a team environment

Nice To Haves

2+ years handling personal and commercial lines of insurance is preferred
Demonstrated success handling complex auto claims
Licensed in New England states is preferred

Responsibilities

Set up claims within either the WMS or EXCEED system from information received via fax, mail or phone call from our agent, insured, claimant or other person
Determine and applies coverage and limits
Gather information from witnesses, claimants and insureds in order to assess coverage, liability and damages
Handle private passenger and commercial auto property claims in addition to property damage liability claims from Homeowners, Business Owners, Commercial Package, Personal and Commercial Umbrella policies
Use various software applications and databases to adjust claims
Identify bailment and subrogation opportunities
Make liability and deductible decisions and processes payments
Foster and maintains relationships with agents and policyholders through effective communication and excellent customer service skills
Resolve claim issues with insureds, claimants and attorneys
Apply accurate Massachusetts Standards of Fault or appropriate negligence statutes to establish liability
Utilize vendors to assist with investigations, as necessary
Identify the at-fault party, his/her insurance carrier, if any, and negotiates adverse subrogation claims
Handle small claims lawsuits, including representing Safety at court proceedings
Other duties as required