Commercial Account Operations Specialist

Blue Cross Blue Shield of Massachusetts • Worcester, MA

2d

About The Position

The Commercial Account Operations Specialist is responsible for the end-to-end management of client accounts, focusing on renewal execution, process management, and strategic collaboration. This role serves as a central point of contact, ensuring that all account deliverables are successfully executed by partnering with Account Executives, service teams, and other internal business partners to drive client satisfaction and retention. This position is eligible for the following personas: eWorker, mobile, resident.

Requirements

• Licensing & Requirements
• Obtaining Massachusetts Life, Accident, and Health Producer’s License is preferred within 90 days of hire and maintain per state regulations.
• Valid driver’s license and access to a personal vehicle for travel.
• Skills & Competencies
• Highly organized, self-motivated, and results-oriented.
• Strong communication skills—verbal, written, and presentation.
• Comfortable working in a fast-paced, deadline-driven environment.
• Understanding of industry practices, including self-funded and fully insured plans.
• What You Bring:
• Bachelor’s degree preferred.
• 2-5 years of professional business experience.
• 1-3 years of account management experience.
• Minimum Education Requirements:
• High school degree or equivalent required unless otherwise noted above

Nice To Haves

• Prior healthcare sales experience strongly preferred.

Responsibilities

• Project manages all aspects of the renewal process, overseeing the setup and execution of all changes.
• Leads ad hoc meetings with internal teams to ensure account deliverables are successfully executed.
• Manages the setup of account-specific processes in collaboration with the Implementation Manager.
• Handles and coordinates renewal updates using internal tools (e.g., BARS, Salesforce Output documents).
• Manages all internal and external deliverables, partnering with Account Executives on execution.
• Understands the impact of benefit changes and reviews Online Benefits (OLB) for accuracy.
• Assist Account Executive with Salesforce related activities to include, but not limited to, submission of RFP and special projects to the proposal development services (PDS) team, completion of renewal opportunities and annual account confirmation letter.
• Management of Contract dissemination and execution.
• Collaborates with the account team to support the execution of the end-to-end account strategy, including product offerings, technology solutions, and consumer tools.
• Initiates Non-Standard Offering (NSO) requests and leads the organization to the best possible solution, managing the process from submission to outcome.
• Participates in NSO processes and Strategic Guidance reviews, keeping the client informed of all decisions.
• Manages the implementation of internal integrated vendor solutions, including vendor meetings and internal deliverables.
• Participates in cross-functional business meetings and projects to provide recommendations for accounts and brokers.
• Manages the standard monthly reporting package and handles all custom/ad hoc reporting requests.
• Engages with accounts and the marketing team to create custom materials, federally mandated documents, and microsite updates.
• Verifies customer requests and confirms benefits with consultants and customers.
• Communicates timely updates to clients regarding renewal confirmation changes.
• Provides frequent updates to accounts and channel partners regarding any escalated issues.

Benefits

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED