Commercial Account Manager

Frank Gay Commercial Services•Northwest Park, FL

About The Position

Frank Gay Commercial Services is looking for an EXPERIENCED Account Manager to provide expert-level service to commercial customers. The ideal person will contribute to business growth, customer retention, and timely accounts receivables. What we OFFER you: Health, Dental, Vision Paid life insurance Matching 401K Weekly pay Performance Bonus Paid Time Off (PTO) 12 Paid Holidays Paid Birthday Off Company Cell phone Company Laptop What you will do: Communicating with customers to ensure that all their needs are understood and addressed. Building strong customer relationships to maintain quality of business with our customers. Collaborating with various internal departments to ensure that they fulfill all customer requests. Resolving complaints and keeping track of all processes that pertain to the customer’s desires. Acting as the customer’s main point of contact to ensure that their demands are met with a focus on improving the customer experience. Collecting and analyzing data concerning consumer behavior to understand changing needs. Manage accurate and timely billing of commercial accounts. Strong problem-solving and decision-making skills Effectively manage account receivables and collection Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

Requirements

Proven 2+ years of Account Management experience (B2B preferred)
Experience working in a Trades/Service Company
Proficiency with CRM software (e.g. ServiceTitan, HubSpot) and MS Office (particularly MS Excel)
Deadline and detail-oriented
Exceptional verbal and written communication skills
Ability to collect, track, and analyze large amounts of data
Adaptability and strong problem-solving skills
Excellent active listening skills
Strong problem-solving and decision-making skills
Ability to build rapport and collaborate with others within the internally and externally
Understanding of consumer behaviors and industry trends
Proven ability to successfully manage multiple accounts

Nice To Haves

Experience in handling Property Management Accounts a PLUS
Bilingual in English & Spanish a plus

Responsibilities

Communicating with customers to ensure that all their needs are understood and addressed.
Building strong customer relationships to maintain quality of business with our customers.
Collaborating with various internal departments to ensure that they fulfill all customer requests.
Resolving complaints and keeping track of all processes that pertain to the customer’s desires.
Acting as the customer’s main point of contact to ensure that their demands are met with a focus on improving the customer experience.
Collecting and analyzing data concerning consumer behavior to understand changing needs.
Manage accurate and timely billing of commercial accounts.
Strong problem-solving and decision-making skills
Effectively manage account receivables and collection
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.