Commercial Account Manager

Thoropass

20d•$80,000 - $110,000•Hybrid

About The Position

We’re looking for a commercially-minded, relationship-first Commercial Account Manager (CAM) to own and grow a portfolio of existing Thoropass customers. You’ll partner closely with our Customer Success Managers to deliver a seamless customer experience—especially when conversations shift from day-to-day success into renewals, pricing, and expansion. In this role, you’ll proactively build account plans, identify growth opportunities, and lead customer conversations around contract scope, new products/frameworks, and long-term partnership. You’ll stay ahead of risk by spotting churn signals early (including changes like acquisitions) and turning them into clear action plans—often by engaging new stakeholders and creating new pipelines. You’ll also bring structure and clarity to the commercial process: running repeatable expansion plays, aligning contracts and billing, and escalating the right deals at the right time to keep decision-making fast and transparent. If you’re energized by owning outcomes, collaborating cross-functionally, and helping customers grow with Thoropass, this role is for you.

Requirements

Builds strong relationships with existing customers
Comfortable talking about renewals, pricing, and expansion
Spots growth opportunities and knows how to act on them
Good at handling risk (usage drop, org changes, acquisitions)
Communicates clearly and escalates issues early
Works well with CSMs and other internal teams
Organized and process-driven (account plans, deal steps, follow-through)
Associates Degree or Relevant Experience
3-5 years of experience in a customer facing and expansion role

Nice To Haves

Experience in a startup preferred but not required

Responsibilities

Own the commercial strategy for a book of existing customers, including key account renewal plans, product swaps, and expansion/whitespace opportunities.
Partner tightly with the CSM to ensure a seamless customer experience, especially when conversations shift into money, scope, or growth.
Proactively lead renewal and expansion motions—including joining renewal discovery for accounts midlevel accounts and larger, staying closely aligned on high-potential accounts.
Manage leadership visibility and escalation for larger deals to avoid surprises and drive timely decisions.
Identify and act on expansion signals (new frameworks/products, increased usage, new business units, M&A activity, budget approvals, competitive evaluations).
Own the commercial response to customer acquisitions, researching the parent org and engaging the right stakeholders to convert churn risk into pipeline.