Commercial Account Manager

Arch • New York, NY

3d • Onsite

About The Position

We’re looking for a Commercial Account Manager to grow relationships with Arch’s most sophisticated and high-value clients. This is a senior, client-facing, revenue-carrying role that blends customer success and commercial strategy, focused on driving retention, satisfaction, and account expansion.
You’ll work closely with RIAs and institutional clients, serving as a trusted advisor who ensures long-term value while identifying opportunities for upsell and growth. You’ll partner cross-functionally with Implementation, Product, Engineering, Sales, and Leadership to align client goals with Arch’s evolving capabilities.
This is a high-impact role for someone who can think strategically, communicate effectively, and thrive in a fast-paced, high-growth environment.

Requirements

• Have 5-8 years of experience in account management.
• Have experience in wealth management, RIA operations, or private fund administration.
• Understand investment concepts like capital calls, IRRs, K-1s, and recallable distributions.
• Have used platforms like Addepar, Black Diamond, or Orion.
• Are comfortable with CRMs, data systems, or SQL.
• Have helped build or scale a commercial or customer success function in a startup environment.

Responsibilities

• Conduct regular check-ins, business reviews, and executive engagements to drive product adoption and client satisfaction.
• Proactively identify usage gaps, deliver tailored solutions, and ensure platform value is fully realized.
• Own the full commercial lifecycle for accounts: renewals, upsells, and expansions.
• Identify new opportunities, broader user adoption, premium features, deeper integrations.
• Lead commercial conversations with Arch’s most strategic customers.
• Align pricing, contracts, and platform capabilities to client goals and investment strategies.
• Build and deepen relationships with operations leaders, CTOs, COOs, and Partners.
• Tailor messaging and engagement to different levels of the client organization.
• Represent the voice of the client internally to influence product and operational priorities.
• Help shape playbooks for renewals, pricing, account expansion, and strategic success.
• Track and report on account health, pipeline activity, and revenue performance.
• Contribute to scaling the function—mentoring teammates and improving internal processes.

Benefits

• Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
• Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
• Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
• Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
• Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).
• Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees