Commercial Account Manager

Risk Strategies•Nashville, TN

12d

About The Position

We are looking to add an experienced professional to our growing team in Nashville, TN with a strong background in A&E / Professional Liability driven risks. If you have a deep understanding of these unique coverages and passionate about delivering tailored solutions to clients, we want to connect. The Account Manager’s main responsibility is to manage daily client service needs for a designated book of business, which may be overseen by a Produceror Account Executive responsible for service, placement, and business development. This role involves extensive use of system tools and frequent client communication via email or phone. The Account Manager must strictly adhere to corporate procedures, including maintaining data integrity within the system of record. As a key part of the client team, the Account Manager also provides guidance to third-party vendors managing aspects of the account.

Requirements

2+ Years of experience in a Property & Casualty brokerage environment
Knowledge of Property & Casualty business
Ability to follow process and procedures guidance
Analytical and problem-solving abilities
Ability to display tact and poise under pressure when working through issues
Good communication, interpersonal, and negotiation skills
Ability to work efficiently in teams
Hold, or willing to obtain, Insurance licenses as required by the Company

Responsibilities

At the direction of the Producer or Account Executive, participate in renewal strategy including discussion of the markets to approach, claims reviews and exposure gathering.
Manage a renewal book of business, including creation of submissions, supporting the placement process, including Proposals and Binding.
Primary recipient of daily questions or changes from the client or forwarded by the Prod/AE.
Work with Associate Account manager or 3rd party vendor to issue Certificates, Invoices, policy/endorsement/audit checking
Submitting and managing changes to the carrier per the client’s request
Update the system of record to properly reflect conversations, communications and policy documentation
Responsible for setting up the policy in the system of record to properly reflect all pertinent information for billing
Responsible for request for invoice on an agency bill policy within the corporate guidelines
Timely response to accounting when requests for information are made. Such as carrier discrepancies, application of cash, etc.
Align RSC with our partner carriers and intermediaries so that renewals are placed with ideal markets
Implementation of the “Fewer & Stronger” market consolidation initiative. Leveraging the RSC buying power and ensuring the best terms and conditions for the client