Commercial Account Manager Commercial Account Manager Commercial Account Manager

Volkswagen AG

8d•$92,500 - $211,750

About The Position

Electrify America is committed to revolutionizing the way people charge. As the country's largest open DC fast charging network, Electrify America is actively contributing to electrifying mobility today and building a more sustainable future. At Electrify America, we value innovation, collaboration, and a commitment to sustainability. We strive to establish a diverse and inclusive workplace where employees can develop personally and professionally. As a team member at this rapidly growing company, you can work on state-of-the-art technology and join a team making a significant impact in the world. If you're interested in joining a dynamic, innovative company, Electrify America is a place where you can learn, grow, and make a difference! Brief Role DescriptionThe Commercial Account Manager is responsible for the success, growth, and development of existing commercial customers across the utility, automotive and fleet segments. Liaising closely with internal teams, this person will convey information succinctly to internal and external parties, ensure understanding, and maintain customer satisfaction from onboarding through project implementation and ongoing operations. In alignment with Commercial and Product Development colleagues, the Commercial Account Manager will maintain expert –level technical product knowledge of existing and forthcoming products and services. In this capacity, the role will seek to expand scope and opportunities at the same time as ensuring client satisfaction and delivery accuracy. The role will be responsible for monitoring client’s budget, explaining costs, managing contract renewal and addressing new terms as necessary. Keeping customers educated and abreast of new developments will also The successful candidate will have demonstrated experience in managing client opportunities with a specific emphasis on energy and green technology related products and services.

Requirements

7 years of relevant experience in utilities, automotive or infrastructure relationship management
3-5 years of business development, sales or sales strategy
Bachelor’s Degree
Ability to creatively think outside the box, and lead and execute effectively and independently
Experience working on long and short-term strategic planning
Experience managing technical clients
Demonstrated experience in negotiating and securing contracts
Demonstrated high initiative and ability to create successful business plans in a complex partnership environment
Experience cultivating and developing pipeline of sales opportunities
Ability to take initiative and function in highly dynamic environment
Excellent project management, innovation, analytical, and creative problem-solving skills

Nice To Haves

MBA or Master’s Degree
Professional CRM experience in automotive, utilities, or technology
Knowledge of automotive or utility sales, service and marketing environment
Understanding of the Salesforce product suite
Enthusiasm for an electric future
Experience using project management software like Trello, JIRA and Confluence
Experience in electric vehicle infrastructure industry
Understanding of EV Charging ecosystem (manufacturers, installation companies, utilities and related government agencies)

Responsibilities

Act as technical liaison between clients and Commercial, Marketing, Product and Operations departments to create continuous feedback loops to ensure timely and accurate project implementation and delivery (10%)
Through clear communication and technical expertise, work as the designated subject matter expert of Electrify Commercial’s product and services to existing Commercial clients to establish and maintain trusted, close working relationships with clients, including decision-makers, C-Level Executives, project managers etc. (10%)
Be the voice and champion of the customer. Uncover client business initiatives and pain points to drive internal product and sales teams to map and implement solutions.(10%)
Anticipate client confusion, delays and concerns and alleviate through effective communication and expert understanding of how Electrify America products can grow their business. In doing so, set the vision for their electrification investment. (10%)
Provide expert-level knowledge of existing and forthcoming features and functionality to ensure client Understanding and awareness of products and services opportunities. (10%)
Work with onboarding manager to verify client understanding and training necessary for product implementation. (10%)
Lead proactive discovery conversations to uncover new opportunities within existing accounts and expand scope and potential service offerings. (10%)
Monitor client’s budget, explain costs, manage contract renewal and negotiate new terms if necessary. (10%)
Prepare accurate and thorough sales activity reports, forecasts and financial tracking. (10%)
Work cross-functionally company-wide to gain visibility and buy-in for client needs, commercial activities and seek alignment for efficiencies with teams including product development, real estate and operation. (10%)