Commercial Account Manager

Agiloft

About The Position

Agiloft is seeking a collaborative, motivated, and results-driven professional to join our dynamic Account Management team. As a Commercial Account Manager, you will play a pivotal role in driving adoption, renewal management, and expansion across our Commercial customer base. In this role, you will manage a higher-volume book of business, partnering closely with Customer Success to ensure retention while identifying expansion opportunities. You will apply Agiloftâs AI-enhanced Contract Lifecycle Management (CLM) capabilities to help customers improve efficiency, visibility, and control across their contracting processes. This position is ideal for an early- to mid-career SaaS professional who excels in execution, relationship management, and efficient deal cycles, while acting as a trusted advisor to customers. You must thrive in a fast-paced, high-growth environment and be willing to wear multiple hats.

Requirements

2â4 years of experience in SaaS sales or account management, with a preference for experience in Contract Lifecycle Management (CLM) or related systems
Proven ability to manage accounts and execute cloud-based SaaS sales cycles using a structured sales methodology (e.g., MEDDPICC)
Experience with value selling, upselling, and cross-selling techniques that drive revenue growth
Strong negotiation skills within complex sales processes
Excellent interpersonal, communication, and presentation skills
Demonstrated ability to build and maintain strong relationships with functional, senior, and executive stakeholders
Strong problem-solving skills with the ability to align business requirements with technical solutions
Highly organized and detail-oriented
Proficiency with Microsoft Office, CRM, and web conferencing tools
Willingness to travel

Nice To Haves

Experience with Salesforce
Familiarity with Commercial software and contract management systems
Background in conducting customer demonstrations and proof of concepts

Responsibilities

Manage a portfolio of Commercial accounts to drive renewals, adoption, and incremental expansion
Identify upsell and cross-sell opportunities aligned to customer needs and usage patterns to drive growth
Identify expansion opportunities across additional departments and business units (BUs) within the broader customer organization
Partner closely with Customer Success on renewals and account health to ensure long-term client retention and revenue stability
Clearly communicate Agiloftâs value proposition and leverage internal resources as needed
Develop and nurture long-term, productive relationships with key stakeholders, including individual contributors to senior-level and C-level executives
Act as a trusted point of contact for customers by understanding core business needs and aligning Agiloftâs capabilities with their goals
Collaborate with sales leadership and internal teams to develop and deliver consistent, high-quality customer experiences
Conduct regular business reviews to assess customer satisfaction, address challenges, and ensure alignment with clientsâ evolving needs
Leverage usage data, customer insights, and forecasting tools (e.g., Clari) to identify expansion opportunities and support accurate pipeline management
Apply the MEDDPICC sales methodology to qualify opportunities, guide deal strategy, and drive predictable outcomes
Manage expansion opportunities from identification through close
Develop and execute close plans aligned to MEDDPICC criteria, including metrics, decision process, paper process, and champion validation
Maintain accurate records of account activities, opportunities, and sales forecasts
Provide regular updates to sales leadership on progress, account strategies, and forecast accuracy
Work closely with clients to understand their evolving business requirements and provide feedback to internal teams to help shape our product and service roadmap
Confidently articulate the business value of AI in contract management, including efficiency gains, risk identification, obligation tracking, and analytics
Apply foundational AI use cases in customer conversations, helping Commercial customers understand practical, outcome-driven benefits
Collaborate with Solution Consultants to ensure accurate and consistent representation of Agiloftâs AI capabilities during customer engagements
Capture and relay customer feedback to inform AI product development, use-case refinement, and market messaging
Leverage AI-assisted tools to enhance productivity, streamline workflows, and support day-to-day account management activities
Perform other duties as assigned to support the success of the team and Account Management organization