Commercial Account Manager (Retail)

Love's Travel Stops & Country Stores • Houston, TX

109d

About The Position

As the lead contact for customers such as commercial fleets, the Commercial Account Manager must be able to manage the customer relationship from the time a new deal is signed to the point when that agreement expires, utilizing cross-functional teams to ensure contract administration and compliance, account financial performance, and long-term customer satisfaction through continuous communication and timely resolution of customer concerns. This person must be able to work in a fast-paced environment, have strong attention to detail, and possess strong interpersonal communication skills to interact with a variety of clients in a professional manner. The ideal candidate will have exceptional written and oral communication skills, will be comfortable administering complex contracts, and will focus on providing top-notch customer service.

Requirements

• Bachelor’s Degree preferred.
• 3+ years analyzing and creating reports.
• 3+ years writing internal and/or external customer communications, including proposals, notices, or reports.
• 3+ years conducting contract negotiations, administration and/or compliance activities.
• 5+ years managing relationships with internal and/or external customers or accounts.
• Proficient in Microsoft Office Outlook, Microsoft Excel, Microsoft Word, Salesforce and the ability to learn new software applications and computer programs.

Nice To Haves

• Build & Sustain Relationships - Uses appropriate interpersonal skills and communication methods to build constructive relationships with customers, business units, service organizations and other stakeholders to meet shared goals and objectives.
• Contribute to Team Success - Demonstrates cooperation and collaboration while participating in a group or team.
• Facilitate & Manage Change - Makes effective decisions and achieves desired results amid changes in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment.
• Results Driven - Focuses on a goal and harnesses own and others’ energy to drive toward goal alignment; meets or exceeds expectations.

Responsibilities

• Provide a positive initial experience for customers via a well-executed onboarding process, including welcome communication, proprietary fueling credit card set-up, customer portal registration/training, and first bill review.
• Serve as customers’ main point of contact for contract questions or issue resolution after contract execution.
• Build and maintain strong relationships with customers.
• Facilitate proactive customer meetings that provide updates pursuant to a customer engagement plan.
• Coordinate/facilitate with internal cross-functional teams to resolve customer concerns regarding station performance, billing, transaction management, and quotes.
• Responsible for all contract administration and compliance activities to ensure service aligns with requirements.
• Document contract milestones and assist with contract renewal activities.
• Work with the company’s legal team to draft contract amendments when necessary.
• Analyze station financials to determine station performance.
• Develop a deep knowledge of assigned contracts, industry challenges, and customer needs to leverage opportunities for revenue growth.
• Upsell and cross-sell customers on other product lines within our value chain.
• Travel as needed to support customers and specific events.
• Perform other duties/tasks as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees