Commercial Account Manager (Retail)

Love's Travel Stops•Houston, TX

About The Position

The Commercial Account Manager (Retail) plays a key role in supporting the commercial growth and customer success strategy within Love’s Alternative Energy’s portfolio. The role will support customer accounts from the time a new deal is signed, to the point when that agreement expires, utilizing cross-functional teams to ensure contract administration and compliance, account financial performance, and long-term customer satisfaction through continuous communication and timely resolution of customer concerns. This person must be able to work in a fast-paced environment, pay attention to detail, and possess strong interpersonal communication skills to interact with a variety of clients and internal stakeholders in a professional manner. The ideal candidate will have exceptional written and oral communication skills, will be comfortable administering complex contracts, and will focus on providing top-notch customer service.

Requirements

High school diploma or equivalent required. Bachelor’s degree strongly preferred.
3+ years Analyzing and creating reports.
3+ years Writing internal and/or external customer communications, including proposals, notices, or reports.
3+ years Conducting contract negotiations, administration and/or compliance activities.
5+ years Managing relationships with internal and/or external customers or accounts.
Proficient in Microsoft Office Outlook, Microsoft Excel, Microsoft Word, Salesforce and the ability to learn new software applications and computer programs.
Build & sustain relationships using appropriate interpersonal skills and communication methods to build constructive relationships with customers, business units, service organizations and other stakeholders to meet shared goals and objectives.
Contribute to the team’s success by demonstrating cooperation and collaboration while participating in a group or team environment.
Facilitate & manage change by making effective decisions which achieve the desired results in the midst of changes in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment.
Actively supports and promotes corporate and/or business unit changes.
Results driven focus with the goal and ability to harnesses others’ energy to drive toward goal alignment which meets or exceeds expectations.
Requires prolonged sitting, some bending and stooping.
Occasional lifting up to 25 pounds.
Manual dexterity sufficient to operate a computer keyboard and calculator.
Requires normal range of hearing and vision

Responsibilities

Serve as the primary point of contact for a portfolio of retail fuel customers.
Coordinate/facilitate with internal cross-functional teams to resolve customers concerns regarding station performance, billing, transaction management, and quotes.
Responsible for all contract administration and compliance activities to ensure service aligns with requirements
Facilitate/lead new customer onboarding, ensuring a smooth and positive transition from contract execution to implementation. This includes welcome communication, proprietary fueling cards set-up, Customer Portal training/registration, and first bill review.
Monitor contractual compliance, including Fuel Purchase Agreements (FPAs) volumes tracking and reporting , billing, and related performance metrics.
Develop and maintain recurring customer touchpoints, pursuant to Customer Engagement Plan, to discuss account performance, contract compliance, and new opportunities
Support internal audit and compliance reviews by ensuring contract documentation and reporting are up to date and accurate.
Maintain accurate and timely data within Salesforce CRM and related business systems.
Partner with the Business Development and Legal teams to assist with contract preparation, renewals, and negotiations.
Generate performance summaries to support business reviews and decision-making.
Assist with financial analyses in support of contract renewals.
Develop a deep knowledge of assigned contracts, industry challenges, and customers’ needs to leverage opportunities for revenue growth.
Upsell and cross-sell customers on other product lines within our value chain.
Travel as needed to support customers and specific events.
Other duties assigned as needed.