Commencement Assistant

Emerson College • Boston, MA

1d • Onsite

About The Position

Join our community and experience Emerson College! The Commencement Assistant supports the day-to-day activities of the Commencement Office during the spring semester including receiving, reviewing and addressing requests for information and/or service etc., following up on customer concerns via email, or telephone, and when possible, assisting in-person at the six May graduation ceremonies. ESSENTIAL JOB DUTIES Receives, addresses and responds to general inquiries, requests for service/support and/or complaints. Researches information using the Commencement website or online data management systems in order to address any issues or concerns. Refers concerns to the Commencement Director for follow up, as needed. Resolves routine and basic problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized. Escalates and refers unresolved customer grievances to the Commencement Director for further review, as necessary. Reviews and processes confidential information with discretion. Adheres to University and unit-level policies and procedures and safeguards University assets. QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job. Bachelor’s Degree or equivalent required. Minimum 1 year of relevant experience in customer service required. Previous work experience in a Higher Education setting interacting with students, parents, or faculty preferred. Previous work experience with events preferred. KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job. Ability to communicate effectively in both oral and written form, including the ability to articulate and explain policies, concepts, and processes sensitively and clearly. High level of accuracy and attention to detail. Facility with Excel, Google Drive, and Gmail. Ability to learn new software quickly and comfort with web-based data management systems. Ability to recognize, analyze and solve a variety of problems. Ability to work with a wide range of constituents including parents and families, students, faculty, and staff. Ability to work on a variety of projects and tasks simultaneously while prioritizing the work in an efficient manner. Requires the ability to effectively communicate in person and through communication media Requires constant coordination of Mental and Visual Attention PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Requires ability to bend, lift and move objects that are light Requires ability to walk and stand for periods of time during commencement events WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. Usual Office Conditions Hotel ballroom, theatre, arena This is a part-time position, between 10 - 20 hours per week at an hourly rate of $26. Grade of Position: T01N Scheduled Weekly Hours: 20.00 In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available. Please refer to our benefits website for a full list of benefits and eligibility requirements. About Us Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, performing art venues, and research centers. The college enrolls over 5,800 graduate and undergraduate students from more than 70 countries and all 50 states. Emerson College has campuses in Los Angeles and the Netherlands. At Emerson College, we seek individuals who bring innovation, creativity, and impact to our campuses to increase our depth, breadth, and diversity in our educational offerings. Emerson’s commitment to inclusive excellence is supported by a range of resources. Commitment to Inclusion Emerson College believes the pathway to achieving inclusive excellence is fostering a campus climate where everyone can thrive. As a community of scholars and storytellers, we continually strive to cultivate a community that draws upon the widest possible pool of talent, characterized by the intentional inclusion of individuals from varied backgrounds, perspectives, beliefs, and values. Annual Clery Report In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website. Emerson College has designated the Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator to respond to inquiries regarding the College's Policy Against Discrimination, Harassment & Sexual Violence. The Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator is located in the Ansin Building, 180 Tremont Street, Boston, MA 02111, Suite 409, and may be reached by calling [phone] or by emailing [email protected].

Requirements

• Bachelor’s Degree or equivalent required.
• Minimum 1 year of relevant experience in customer service required.
• Ability to communicate effectively in both oral and written form, including the ability to articulate and explain policies, concepts, and processes sensitively and clearly.
• High level of accuracy and attention to detail.
• Facility with Excel, Google Drive, and Gmail.
• Ability to learn new software quickly and comfort with web-based data management systems.
• Ability to recognize, analyze and solve a variety of problems.
• Ability to work with a wide range of constituents including parents and families, students, faculty, and staff.
• Ability to work on a variety of projects and tasks simultaneously while prioritizing the work in an efficient manner.
• Requires the ability to effectively communicate in person and through communication media
• Requires constant coordination of Mental and Visual Attention

Nice To Haves

• Previous work experience in a Higher Education setting interacting with students, parents, or faculty preferred.
• Previous work experience with events preferred.

Responsibilities

• Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.
• Researches information using the Commencement website or online data management systems in order to address any issues or concerns.
• Refers concerns to the Commencement Director for follow up, as needed.
• Resolves routine and basic problems and communicates solution or requested information to the customer.
• Verifies that appropriate changes/resolutions have been finalized.
• Escalates and refers unresolved customer grievances to the Commencement Director for further review, as necessary.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Benefits

• In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members.
• We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
• Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible.
• Additional benefits such as life and disability coverage as well as commuter offerings are available.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level