Command Center Technician

CoreWeave•Kenilworth, NJ

9d•$75,000 - $100,000

About The Position

The Global Data Center Operations team serves as the backbone of our infrastructure, ensuring the seamless performance of our global hyperscale environment. Operating in a high-stakes, 24/7 setting, this team is responsible for safeguarding the availability, stability, and reliability of mission-critical systems that power our most essential services. About the role: As a Command Center Technician, you will serve as the front-line mission control for our global data center fleet. In a 24/7 operations environment, you will be responsible for real-time monitoring, coordination, and incident response across critical electrical, mechanical, and environmental systems. Acting as the central point of visibility, you will identify anomalies, coordinate cross-functional response efforts, and drive rapid resolution to ensure maximum uptime, operational continuity, and safety across our infrastructure.

Requirements

2+ years of experience working in mission-critical environments (data centers, utilities, or industrial operations).
Foundational technical knowledge of data center electrical and mechanical infrastructure systems.
Proven experience following and executing SOPs, MOPs, and EOPs in high-availability environments.
Proficiency with monitoring tools, ticketing systems, and operational dashboards.
Experience in incident management, technical troubleshooting, and structured escalation.
Ability to work rotating shifts, including nights, weekends, and holidays, in a 24/7 operations environment.
Availability to work a flexible schedule within a 24/7 environment.
Excellent time management, organizational, and communication skills.
Must be able to prioritize tasks and react quickly to issues.
Work is primarily performed in a climate-controlled data center.

Nice To Haves

4+ years of experience working in mission-critical environments
Prior experience in a hyperscale or large-scale data center environment.
Hands-on technical background in electrical (UPS, switchgear) or mechanical (chillers, CRAC units) systems.
Familiarity with specific BMS, EPMS, and DCIM platforms.
Experience working in a centralized Command Center or Network Operations Center (NOC).
Relevant technical certifications (Data Center Operations, electrical/mechanical trades, or mission-critical facilities training).

Responsibilities

Provide continuous 24/7 monitoring of global data center infrastructure systems using BMS, EPMS, DCIM, and other monitoring platforms.
Monitor critical assets including UPS, generators, switchgear, chillers, and fire suppression systems.
Serve as the first responder for infrastructure alarms, triaging incidents and initiating response actions per SOPs, MOPs, and EOPs.
Escalate incidents promptly to on-site operations, engineering teams, and leadership based on defined escalation matrices.
Coordinate incident response activities across multiple teams to minimize risk to production environments.
Support root cause analysis (RCA) efforts by providing detailed timelines, logs, and incident documentation.
Act as a central communication hub, providing clear and accurate status updates during incidents and maintenance events.
Enforce adherence to change management processes and safety requirements within mission-critical environments.
Maintain detailed event logs and participate in structured shift handovers to ensure operational continuity.
Make timely, high-quality decisions in high-pressure situations while maintaining a strong focus on safety, uptime, and operational excellence.