Command Center Tech-1

JLL • Flushing, NY

12d • Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This individual plays an integral part of the facility operations team, monitoring various systems across our operations, responding to triggered alerts, and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls, emails, and web requests from various stakeholders. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals in all interactions with internal and external customers. This individual must be computer savvy, know how to escalate emergency issues, and engage in a collaborative and dynamic work environment. In Addition, this individual's responsibilities will entail: Research required information using available resources Identify and escalate priority issues Identify areas of opportunity and utilize skill/knowledge to suggest improvements Route calls to appropriate resources Complete all assigned callbacks Monitor telephony queue time data to maximize productivity. Provide accurate, timely client work orders which result in highly satisfied customers Adhere to the business unit specified client-driven standards. Complete data entry using multiple work request applications Maintain individual productivity statistics/performance metrics Any and all other duties and tasks assigned and other Microsoft Office Suite programs

Requirements

• Strong organizational and management skills
• Ability to multi-task and work both in a team and independently
• Ability to function effectively in a dynamic work environment
• Excellent interpersonal skills; strong emphasis on customer service
• Excellent business writing and verbal communications
• Strong analytical ability
• Detail-oriented

Responsibilities

• Research required information using available resources
• Identify and escalate priority issues
• Identify areas of opportunity and utilize skill/knowledge to suggest improvements
• Route calls to appropriate resources
• Complete all assigned callbacks
• Monitor telephony queue time data to maximize productivity.
• Provide accurate, timely client work orders which result in highly satisfied customers
• Adhere to the business unit specified client-driven standards.
• Complete data entry using multiple work request applications
• Maintain individual productivity statistics/performance metrics
• Any and all other duties and tasks assigned and other Microsoft Office Suite programs

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees