Command Center Supervisor

Marksman Security LLC•Atlanta, GA

1d•Onsite

About The Position

Marksman Security is dedicated to serving clients and building careers, trusted by well-known companies and properties. Recognized as a Top Workplace in 2024 and 2025 by USA Today, Marksman offers a customized approach to security services, fostering learning, growth, and success through its core values of being Unified, Transparent, Innovative, Committed, and Accountable. The Security Command Center Supervisor (SCC Supervisor) is responsible for overseeing the continuous operation, integrity, and performance of all life safety and security systems across a 50-acre mixed-use development. This leadership role involves ensuring robust control room operations, managing a team of 6 command center specialists, and directing over 40 security personnel on the property. The SCC Supervisor acts as the central point for technology, personnel, and emergency response, requiring strong technical expertise, leadership skills, and excellent judgment.

Requirements

4+ years experience in security operations, dispatch centers, or life safety technology environments.
2+ years in supervisory roles or team lead capacity.
Deep understanding of enterprise access control platforms (Avigilon or equivalent).
Proficient with VMS platforms (Verkada, Genetec Security Center, Avigilon, etc.).
Working knowledge of fire alarm panel operations (Notifier, EST, Siemens, Simplex, or equivalent).
Familiarity with elevator control systems.
Ability to maintain accountability for radios, keys, equipment, PPE, and special‑event materials.
Ability to use software systems to track, audit, and document asset lifecycle.
Comfortable leveraging AI tools for summarizing incidents, identifying operational trends, enhancing training documentation, optimizing scheduling, improving dispatch workflows.
Mastery in multi-channel dispatching (radio, phone, digital platforms).
Ability to apply ICS principles, prioritize threats, and allocate resources effectively.
Adept at coordinating with police, fire, EMS, and property management partners.
Ability to lead a diverse, multi‑shift team.
Ability to rotate across days, nights, weekends, and special events.
Ability to conduct structured training on technology, procedures, and customer service.
Ability to provide corrective feedback with professionalism and tact.
Ability to regularly audit reports, logs, CCTV activity, and dispatch quality.
Skilled at reviewing CCTV, access logs, and officer statements.
Ability to prepare comprehensive, defensible reports.
Ability to brief leadership succinctly and professionally.
Clear, calm, and concise communication style — especially under pressure.
Experienced in writing polished shifts summaries, incident reports, and after‑action reviews.
Comfortable briefing executives, law enforcement, and cross-functional partners.
High Situational Awareness (Quickly identifies anomalies or potential threats, Prioritizes critical notifications and escalates appropriately).
Organized & Detail‑Oriented (Maintains accurate logs, system entries, schedules, and documentation, Keeps the command center clean, controlled, and audit‑ready at all times).
Proactive & Strategic Planner (Anticipates staffing needs, event risks, and seasonal changes in threat profile, Creates structured plans for events, activations, VIP visits, and emergency drills).
Calm Under Pressure (Makes sound decisions during alarms, emergencies, system faults, or high‑stress events, Demonstrates resilience and reliability in chaotic environments).
High integrity and a strong sense of responsibility.
Bias toward action while maintaining disciplined procedures.
Comfort with both structure and rapid change.
Curiosity and continuous learning, especially with technology and AI.
Diplomacy — able to communicate firmly without creating friction.
Ownership mentality — treats the site as if it were their own.

Nice To Haves

Experience in mixed‑use, corporate, campus, aviation, stadium, or municipal environments.
ASIS (APP, PSP, CPP) certification.
Fire Life Safety Director certifications.
CPR/First Aid/AED Instructor certification.
System‑specific access control or VMS certifications.

Responsibilities

Oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50‑acre mixed‑use development.
Ensures robust control room operations.
Leads a team of 6 command center specialists.
Provides dispatch directions to 40+ security personnel across the property.
Administers credentials, troubleshoots controllers, interprets logs, and maintains door schedules and alarms for access control systems.
Understands system integration with elevators, fire panels, intrusion systems, and visitor management.
Configures cameras, monitors analytics triggers, pulls evidence, and supports investigations for CCTV/Video Management Systems.
Understands video retention compliance requirements.
Interprets fire alarm conditions, communicates with Fire Command, and guides emergency response sequences.
Coordinates testing, drills, and impairment procedures for fire alarm and life safety systems.
Familiar with elevator recall, overrides, fire service modes, and integration with access control.
Coordinates with facilities/OT teams for malfunctions or entrapments.
Maintains accountability for radios, keys, equipment, PPE, and special‑event materials.
Uses software systems to track, audit, and document asset lifecycle.
Leverages AI tools for summarizing incidents, identifying operational trends, enhancing training documentation, optimizing scheduling, and improving dispatch workflows.
Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
Applies ICS principles, prioritizes threats, and allocates resources effectively.
Adept at coordinating with police, fire, EMS, and property management partners.
Directly supervises 6 control room operators across all shifts.
Provides indirect operational direction of 40+ patrol and field personnel.
Rotates across days, nights, weekends, and special events for visibility and coaching.
Conducts structured training on technology, procedures, and customer service.
Provides corrective feedback with professionalism and tact.
Regularly audits reports, logs, CCTV activity, and dispatch quality.
Reviews CCTV, access logs, and officer statements for incident investigation.
Prepares comprehensive, defensible reports.
Briefs leadership succinctly and professionally.
Communicates clearly, calmly, and concisely, especially under pressure.
Writes polished shifts summaries, incident reports, and after‑action reviews.
Briefs executives, law enforcement, and cross-functional partners.
Quickly identifies anomalies or potential threats.
Prioritizes critical notifications and escalates appropriately.
Maintains accurate logs, system entries, schedules, and documentation.
Keeps the command center clean, controlled, and audit‑ready at all times.
Anticipates staffing needs, event risks, and seasonal changes in threat profile.
Creates structured plans for events, activations, VIP visits, and emergency drills.
Makes sound decisions during alarms, emergencies, system faults, or high‑stress events.
Demonstrates resilience and reliability in chaotic environments.