Command Center Supervisor-Autonomous Mobility

Beep Inc • Jacksonville, FL

131d • Onsite

About The Position

Lead the Future of Autonomous Mobility with Beep

Are you ready to be at the forefront of innovation in autonomous transportation? Beep is transforming public mobility, and we’re looking for a dynamic Command Center Supervisor to lead our team in Jacksonville, FL.

This is more than a job—it’s a chance to shape the future of how people move. You’ll oversee the heart of our operations, ensuring our autonomous vehicles run smoothly, safely, and efficiently while delivering exceptional customer experiences.

Requirements

• Associate or Bachelor’s Degree
• 1-2 years of experience in a technical field or within an IT customer support role (preferred)
• 1-2 years of leadership experience
• Strong analytical skills, with the ability to learn and work with complex software systems
• Ability to understand and present high level data
• Ability to confidently and accurately multi-task issues
• Ability to work independently
• Excellent communication skills and ability to deal effectively with clients
• Enthusiasm for emerging technologies
• Must be able to support shift schedule, including weekends
• Must be able to communicate in English effectively with other individuals
• Must be able to maintain good relations with employees, supervisors, and contractors
• Must be able to visually inspect tools, vehicle, equipment, and/or machines
• Must be able to pass background check and drug screen
• Must have a good driving record, with current FL driver's license
• Must pass Beep AV operator training and certification

Responsibilities

• Lead and mentor a team of Command Center Agents in our Autonomous Innovation Center (AIC).
• Monitor autonomous shuttles in real time, ensuring safe and consistent operations across all routes.
• Interact regularly with vehicle operators to support on-the-ground needs and ensure seamless coordination.
• Serve as a key point of contact for our customer, JTA, maintaining strong relationships and clear communication.
• Report on key operational metrics and performance trends to internal and external stakeholders.
• Manage real-time escalations and ensure swift, effective resolutions.
• Collaborate across teams to solve operational challenges and enhance service delivery.
• Analyze performance metrics and generate actionable insights.
• Drive continuous improvement in incident response and technical procedures.
• Serve as a technical expert, guiding your team and staying ahead of emerging technologies.

Benefits

• Innovation: Join a cutting-edge company redefining public transportation.
• Impact: Play a key role in making autonomous mobility safe, reliable, and human-centered.
• Growth: Be part of a fast-growing organization with opportunities to advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees