Combo Tech MT

Blackfoot Telephone Cooperative Inc•Bozeman, MT

51d

About The Position

Blackfoot Communications reliably connects business of all sizes across the nation using the latest telecommunication technology in voice, network, and managed services. With focus on strong connections, we also provide dedicated account management with a goal to get to know our clients so we can help advise on the best solution. We offer opportunities in the telecommunications and technology sectors with positions in Western Montana and Eastern Idaho. Blackfoot is proud to offer a competitive salary and a fantastic benefits package that includes; comprehensive medical benefits plan, LTD, life insurance, an outstanding retirement pension plan plus a 401k plan that includes employer match, along with other employer paid benefits. We are proud to have received awards and recognition that highlight our strong company culture. These include "Employer of Choice" from the Missoula Job Service Employer's Council, "Top Tech Employer" from the Montana High Tech Business Alliance, and the "Heart Award" from the United Way of Missoula County in recognition of our ongoing community efforts. Job Summary: This position is responsible for an array of outside plant related duties; including the installation and maintenance of residential and business services; splicing, troubleshooting, and maintenance of plant cable and fiber; construction and maintenance of outside plant - all to safely and efficiently serve our customers.

Requirements

Knowledge of company policies, procedures, products and services.
Knowledge of telecommunications plant equipment operations and maintenance.
Knowledge of low voltage codes such as grounding, bonding, and premises wiring.
Knowledge of all systems, network layouts and services for assigned coverage area, and how they function and are maintained to ensure quality product delivery.
Knowledge of software installed on laptop such as CAD, Oasis FM, WFM.
Knowledge of time management and organizational skills.
Skill to gather and report numerical data and produce statistical reports.
Skill to operate service equipment including various hand tools and testing equipment.
Skill to operate various office equipment such as a computer, copy machine, fax machine and multi-line telephone.
Skill to climb a pole, use a ladder, work in a crawlspace and attic.
Skill to adjust and change quickly, utilizing a positive, professional attitude.
Skill to work safely and neatly.
Ability to work independently.
Ability to provide 24-hour technical support for customers by serving “on-call” according to an established schedule.
Ability to think analytically and be a problem solver.
Ability to communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
Ability to work completely and accurately under time constraints and deadlines.
Ability to obtain and maintain a valid CDL Montana driver’s license, have a good driving record and be insured under the Company insurance policy. (See July MOU for exceptions.)
Ability to accurately and efficiently splice fiber optic cables.
Ability to keep tools and equipment cleaned, calibrated, in good working condition, and properly stored when not in use.
Ability to read and interpret documents such as maps, staking sheets, service orders, reports, and operating and maintenance instruction manuals.
Ability to evaluate, test, and repair sophisticated equipment.
Ability to understand new technologies and electronic equipment.
Ability to read, analyze, and interpret instructions and reports.
Ability to provide excellent customer service.
Ability to keep customer information confidential and follow CPNI and Red Flag rules.
Ability to work in a safe and effective manner.
High School diploma or equivalent, plus some education in electronics and/or telecommunications; 1 to 2 years of experience or training in some or all of the following: installation and repair of voice services, broadband services, cable splicing, construction equipment, cutover of cable facilities and other related outside plant activities.

Nice To Haves

Experience with software programs that support this work, such as map viewing software, customer information software, Microsoft Office, etc. is preferred.

Responsibilities

Install, disconnect, provision, wire, rewire, troubleshoot, maintain, repair, new and existing voice and data residential and business services. Perform cutover activities as needed.Focus on splicing mainline fiber.
Perform the splicing of aerial and buried outside plant facilities, both copper and fiber optic. Provide outside plant facility support for special circuit line conditioning, splicing and placement of associated hardware.
Perform construction and maintenance of outside plant facilities; Perform buried cable locations.
Inform customers of work, answer questions and concerns, educate customer on functionality issues as needed; leave the work site in a condition that reflects positively on the Company and is acceptable to the property owners.
Operate and maintain assigned equipment including vehicles, test equipment, tools and trailers when used; keep and provide accurate inventory information.
May be required to assist in the installation of wireless radio equipment on towers and rooftops from time to time. A tower climbing certification is required for tower climbing activity, but is not required for employment for Combo Techs hired before 9/1/2020. (See August 2020 MOU for exceptions.) Management may require tower climbing as a job requirement for Combo Techs hired on or after 9/1/2020, depending on operational needs.
Perform other duties and responsibilities as required to fulfill job function or as assigned.

Benefits

comprehensive medical benefits plan
LTD
life insurance
outstanding retirement pension plan plus a 401k plan that includes employer match
other employer paid benefits

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