Collision Parts Specialist - Tonkin Parts Center
About The Position
At Tonkin Parts Center, we specialize in providing OEM parts to collision repair shops across the Pacific Northwest. Our 150,000 sq ft warehouse stocks over $19 million in inventory from top manufacturers like Toyota, GM, Ford, Honda, Nissan, Subaru, and more. We’re seeking a motivated, customer-focused professional to manage inbound sales calls and electronic orders. You will process parts orders and build long-term relationships with our shop customers. You will be part of a team that values accuracy, urgency, and exceptional customer service.
Requirements
- Prior Experience: Experience in a new car dealership parts department, or collision center parts department.
- Customer Service Skills: Strong verbal and written communication abilities to assist customers effectively.
- Organizational Skills: Ability to manage multiple tasks and maintain an organized workspace.
- Technical Proficiency: Familiarity with Microsoft Outlook, and any of the following ordering platforms; CCC, OPS Trax, OEC- Collision Link, and Parts Trader
- Attention to Detail: Accuracy in processing orders.
- Team Collaboration: Ability to work effectively as part of a team.
- Mentally Challenging: This job will challenge your skills and give you an opportunity to grow professionally!
- High School Diploma or Equivalent: Minimum educational requirement; further certifications are advantageous.
- Adaptability and Willingness to Learn
- Corporate Hiring Requirements: Must be 18 years or older & have a clean driving record with a valid driver’s license, able to pass a criminal background check.
Responsibilities
- Assist Wholesale Customers: Provide friendly, professional, and efficient service to wholesale clients, helping them obtain the required parts or accessories to repair the vehicles in their shops.
- Locate or order parts as needed, ensuring timely fulfillment of customer orders.
- Prepare and process invoices for parts to be delivered to customer base of over 4000 customers
- Collaborate with our experienced operations team to ensure timely delivery of orders.
- Use your skills to provide valuable ETA’s to our customers
- Process special order parts requests and follow up on back-ordered items.
- Develop and maintain strong relationships with existing wholesale customers to foster loyalty and repeat business.
- Develop a deep understanding of automotive parts and their applications, staying updated with the latest industry trends and product developments.
- Provide technical assistance and guidance to customers in selecting the right parts, identifying upselling opportunities to increase revenue.
Benefits
- Health Insurance starting at under $100 per month.
- Dental, Vision, Pet, and Company-Paid Life Insurance.
- Employee Assistance Plan.
- 401(k) with Company Match.
- Paid Time Off that accrues from Day 1.
- An excellent menu of voluntary benefits.
- Employee pricing for you and your family on vehicles, parts, and service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
