Collision Office Supervisor

Hendrick•Tallahassee, FL

22d•Onsite

About The Position

The Collision Center Supervisor is responsible for the performance results, department supervision, and customer satisfaction in the Collision Center. Collision Center Supervisor oversees and accurately estimates necessary repairs and the cost of repairs to customer vehicles.

Requirements

Thorough knowledge of body repair methods.
Strong interpersonal skills.
Valid Driver’s License
Intermediate knowledge of Microsoft Office products.
Intermediate ability and knowledge of Collision Center Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel and insurance adjusters.
The position requires regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to understand and follow technical manuals.
To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Assists to improve operations in the Collision Center.
Provides input to upper management and Human Resources to make hiring and discipline decisions.
Training and supervises of Collision Center department employees.
Sets schedules and assigns tasks to Collision Center department employees.
Assists with assessment of what repairs are needed.
Assists with estimates of costs and price of vehicle repairs.
Communicates with insurance companies during the repair process to ensure coverage of all repairs.
Develops and maintains relationships with insurance companies to establish and retain DRP status.
Reviews collision center repair orders.
Establishes and maintains good vendor relationships.
Attends weekly manager meetings.
Maintains effective employee relations.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned