Hyannis Collision Repair Customer Support Rep.
About The Position
Collision Customer Support Rep. Balise is looking for a Customer Service Support Rep. for our busy Collision Center. Job Responsibilities: Communicate and work within house & outside Insurance Appraisers Coordinate repair needs for Collision associates Update appropriate customer and staff with repair status of vehicles Daily interaction with customers, appraiser, technicians and managers Communicate processes to vehicle repair in a timely and effective manner to all customers Contact appropriate parties for delivery needs Track production schedule for vehicles and communicate those targets with customers and collision center associates. Maintain continual industry education to keep up with changes in repair requirements and product knowledge Environmental & Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds This position may require up to 0-5% travel
Requirements
- High School diploma or equivalent
- Experience using Microsoft Word & Excel
- Ability to comprehend and follow instructions
- Basic knowledge of vehicle repair practices
- Valid Driver’s license
- Ability to interpret work scope from vehicle estimates and work orders
Responsibilities
- Communicate and work within house & outside Insurance Appraisers
- Coordinate repair needs for Collision associates
- Update appropriate customer and staff with repair status of vehicles
- Daily interaction with customers, appraiser, technicians and managers
- Communicate processes to vehicle repair in a timely and effective manner to all customers
- Contact appropriate parties for delivery needs
- Track production schedule for vehicles and communicate those targets with customers and collision center associates.
- Maintain continual industry education to keep up with changes in repair requirements and product knowledge
Benefits
- Health, dental, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid Time-Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
