Collision Customer Service Representative- Group 1 Toyota Rivertown Collision Center
About The Position
Group 1 Toyota Rivertown Collision is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Collision Customer Service Representative to our team. Group 1 is a Fortune 250 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities
Requirements
- Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
- Ability to work independently and be self-motivated.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Strong attention to detail.
- Ability to work well in a process driven environment.
- Outstanding communication skills, both verbal and written.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
- All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment
Responsibilities
- Customer Interaction: Greeting customers, answering incoming phone calls and assisting customers with inquiries, ensuring a positive and professional experience.
- Vehicle Check-in: Greet customers as they arrive, check in their vehicles for collision services, and record all necessary information.
- Documentation: Take detailed photos of vehicles upon arrival to document their condition for collision repair records.
- Status Updates: Provide customers with timely updates on the progress of their vehicle repairs, addressing any questions or concerns they may have.
Benefits
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
High school or GED
