Collision Concierge - AutoNation Collision Center Spring

United Fidelity Bank • Spring Township, PA

1d • Onsite

About The Position

As a Collision Concierge, you’ll address AutoNation Dealership customer collision needs and coordinate services with the local AutoNation Collision Center. This position is described as the starting point for a great career path. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. The company operates a network of dealerships nationwide, providing new and used vehicles, customer financing, parts, and expert maintenance and repair services. AutoNation is committed to making a positive difference, having raised over $40 million for cancer-related causes through its DRV PNK mission. The company also emphasizes its commitment to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds. AutoNation is a Fortune 150 company undergoing a multi-year digital transformation, focused on innovation, teamwork, and a positive impact on customers, coworkers, and communities.

Requirements

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Nice To Haves

• Prior sales or retail experience preferred but not required.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed