Collision Center Estimator

Yark Automotive Group•Toledo, OH

About The Position

Yark Automotive, the largest dealership group to work for in Northwest Ohio! We are consistently voted as one of the best employers in the region because we care about our employees. We are not the "typical car dealership" with unachievable goals and no support! We are focused on getting you the career in Automotive that you want to have! Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporation but the personal attention of a family owned business! Greet customers and quickly assess their needs understanding the difficulty of their situation. Customer service is a top priority; it’s our job to turn that difficult situation around. Work with customer to complete an accurate estimate according to appropriate Insurance Company. The Collision Center Estimator follows the job through the entire process from initial greeting and handling all insurance related communications, overseeing parts ordering, keeps customer updated through the process and quality controls the vehicle through repairs to the final delivery.

Requirements

Will train the right person!
Valid Driver’s license
Positive attitude and attention to detail
Organizational skills, basic computer and office skills
Must have excellent phone and people skills
No phone calls please.

Nice To Haves

Body Shop experience is preferred
Estimator experience is a plus
Income level is competitive and based on experience

Responsibilities

Schedules appointments with customer
Works with customer and Body Shop Technician to identify required repair work
Offers additional services and repairs
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
Dispatches and maintains an organized workload
Enters itemized estimate on repair order and explains estimate to customer
Keeps customer informed and updated throughout the repairs
Maintains Customer Satisfaction score at or above designated standards
Must be familiar with and able to adhere to various insurance guidelines
Other duties may be assigned