Collision Center Estimator

Precision Toyota of Tucson • Tucson, AZ

12d

About The Position

The Estimator is responsible for generating the gross sales of the company’s business. He/she must have complete knowledge of estimating and the claims process. He/she must also possess excellent negotiating, sales, and communication skills. The Estimator must possess a positive attitude with customers and employees and portray a professional business image. This position involves a great deal of contact with the public. For this reason, they must be friendly, accommodating, cheerful, well-groomed, and helpful. These qualities are essential to achieve an acceptable closing ratio and customer satisfaction index (CSI). As the old saying goes, “You never get a second chance to make a first impression.” Following, but not limited to, are the duties and responsibilities of the Collision Center Estimator:

Requirements

• He/she must have complete knowledge of estimating and the claims process.
• He/she must also possess excellent negotiating, sales, and communication skills.
• The Estimator must possess a positive attitude with customers and employees and portray a professional business image.
• This position involves a great deal of contact with the public. For this reason, they must be friendly, accommodating, cheerful, well-groomed, and helpful.
• These qualities are essential to achieve an acceptable closing ratio and customer satisfaction index (CSI).

Responsibilities

• Providing excellent Customer Service.
• Greet customers, maintain a conversation, and educate all customers about the claim and repair process when they come in for an estimate.
• Speak to and offer assistance to anyone waiting in the office (i.e., coffee, soft drinks).
• Managing and maintaining all DRP’s, including following up with prospective DRP relationships.
• Writing an estimate of damage, ensuring the estimate is written to company standards so as to limit any supplements and maximize profits.
• Maintaining a minimum estimating closing ratio of 75%.
• Reviewing and explaining estimates with the customer, providing the customer with a copy of the estimate, and referring them to the Customer Service Representative for scheduling the repair. The Customer Service Representative will give them a target delivery date. If the Customer Service Representative is not here, then the estimator will schedule the repair.
• Obtaining repair authorization as needed (closing the sale).
• Negotiating repair costs with Insurance Appraisers.
• Managing all supplements and reinspections throughout the repair process, documenting with images, which includes the taking of images and storing of images.
• The following up and documentation of supplement items reported by technicians.
• The adding in of correct labor charges to RO at the moment of authorization.
• The coordination of notifying the parts manager of the supplement parts that need to be ordered.
• Communicating any repair status changes to Management and Customer Service Representative, and documenting this communication in notes.
• Requesting authority from the customer and insurance representative for the change in any repair process.
• Responsible for seeing that any special requests or repair procedures from the customer or insurance company, as well as any promises made by the company, will be noted on the estimate notes and work order. This includes prospective customers.
• Noticing and offering free courtesy repairs to aid in selling a non-committed prospect.
• Adhering to insurance company policies.
• Monitoring repairs throughout the repair process to ensure a quality repair and that our customers' needs will be met or exceeded.
• Upselling non-accident related damage when found during the estimating process or vehicle check on outside repair estimates.
• Checking estimates and vehicle for special circumstances such as dents/chips in blend areas, worn tires prior to accident, dents in adjacent panels, etc. This will give an opportunity to give an estimate and get OK for customer pay repairs, saving delays in the repair process later.
• Participating in the daily production meetings.
• Maintaining a clean and orderly work area.
• Observing all safety procedures.
• Prior to delivery of the vehicle, review and finalize all billing documentation, including supplements, invoices, and any special correspondence, to be sure that everything is in order before notifying the customer. This is necessary to have time to receive authorization on supplements from insurance companies that we do not have relationships with before the car leaves our shop.
• Closing and archiving completed ROs and moving preliminary estimates to storage.
• Review estimates and supplements for maximum allowable hours.
• The estimator will serve as a backup for Management and Parts Manager and assist them as needed.
• The estimator will request backup from Management when the workload becomes excessive. This would maintain quality estimating and attention to the client.
• The estimator will be responsible for checking our stock parts when we need LKQ parts for a job.
• The estimator will be responsible for keeping abreast of all new estimation techniques and processes.
• Maintaining the accuracy of data input, including typographical errors.
• Maintaining the completeness of owner and vehicle data entry.
• Acting as the contact for our customer with future concerns, problems, or additional services.
• The use of judgment in matters affecting the quality of Collision Center repairs.
• The use of judgment in matters affecting the profitability of a job.
• The continuous search for “not included items” and any other areas of lost revenue.
• The estimator will take photos of parts to be ordered when writing a direct repair.

Benefits

• 401(k) with company match
• SUNDAYS OFF!
• Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed