Collision Center Customer Service Representative

Peter Boulware Toyota•Tallahassee, FL

4d•Onsite

About The Position

Join the team at Peter Boulware Toyota as a Collision Center Customer Service Representative in Tallahassee, FL. In this role, you will be the primary point of contact for customers seeking collision repair services, ensuring a positive and seamless experience throughout the process. Your excellent communication skills and attention to detail will help manage customer inquiries, schedule appointments, and coordinate with the repair team to provide timely updates and quality service. Peter Boulware Toyota is a respected automotive dealership in Tallahassee, FL, committed to providing outstanding service and quality vehicles to our community. Our Collision Center is dedicated to delivering expert repair services with transparency and care, ensuring our customers get back on the road safely and quickly. Join our team and become part of a company that values integrity, teamwork, and customer satisfaction

Requirements

Strong interpersonal and communication skills, both verbal and written.
Previous customer service experience, preferably in an automotive or collision repair environment.
Ability to multitask and manage time effectively in a fast-paced setting.
Basic computer proficiency and familiarity with scheduling software.
Professional and friendly demeanor with a strong focus on customer satisfaction.

Responsibilities

Serve as the first point of contact for customers at the Collision Center, providing exceptional customer service.
Schedule and coordinate appointments for vehicle repairs and estimates.
Communicate effectively with customers regarding repair status, timelines, and any concerns.
Collaborate with the collision repair team to ensure efficient workflow and accurate information sharing.
Handle insurance documentation and assist customers with claims processes as needed.
Maintain organized records and manage follow-up communications to ensure customer satisfaction.