Collision Center Advisor

Antwerpen Clarksville Autopark•Clarksville, MD

30d•$60,000 - $170,000

About The Position

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and accurately documenting repair needs. The Service Advisor prepares detailed repair estimates, explains recommended services, and ensures customers understand repair timelines and costs. When additional work is identified, the Advisor provides updated estimates, secures customer and/or insurance approval, and maintains clear communication from start to finish. This position also promotes additional services that support vehicle safety, performance, and customer satisfaction.

Requirements

Taking pictures of vehicles
Schedules for service appointments
Greets customers in a timely, friendly manner and obtains vehicle information
Writes up customer's vehicle problems accurately and clearly on repair order
Walk around the vehicle with customers as needed to confirm the damages and prior damage
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
Provides a complete and accurate written cost estimate for labor and parts
Verifies Insurance claim information before starting repairs
Verifies Payments and proper documentation from the Insurance Co.
Checks on progress of repair throughout the process daily
Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed

Responsibilities

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process
This role is responsible for greeting customers, listening to their concerns, and accurately documenting repair needs
The Service Advisor prepares detailed repair estimates, explains recommended services, and ensures customers understand repair timelines and costs
When additional work is identified, the Advisor provides updated estimates, secures customer and/or insurance approval, and maintains clear communication from start to finish
This position also promotes additional services that support vehicle safety, performance, and customer satisfaction
Greeting customers promptly in a friendly, professional manner and collect necessary vehicle and customer information
Listen to customer concerns, conduct visual inspections or test drives as needed, and accurately document issues on repair orders
Prepare detailed repair estimates in accordance with insurance and manufacturer guidelines, including labor, parts, and time requirements; obtain customer authorization before work begins
Clearly explain recommended repairs, costs, and timelines to customers, keeping them informed of any changes and securing approval for additional work, ensuring transparency and clarity in all interactions
Coordinate with technicians to schedule and monitor repairs, ensuring promised times are met
Provide updates on repair status and handle customer questions or complaints with professionalism and urgency
Review completed repair orders for accuracy, and ensure all work is properly documented and authorized
Support quality control processes by verifying repairs meet company and industry standards before delivery
Assist with scheduling estimate/repair appointments and managing telephone inquiries
Ensure vehicles are parked, secured, and keys properly stored throughout the repair process
Maintain a clean, organized work area and always present a professional appearance
Perform additional duties as assigned