College Services Associate (NYHELP Program)

Mohawk Valley Community College

12d

About The Position

College Services Associate (NYHELP Program) Location: Utica, NY Job Type: Full-Time, 12-Month This position is part of the NY HELPS program, which temporarily waives the civil service examination requirement. Individuals appointed through this program will transition to competitive class status without needing to take a future exam. The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking to fill two College Services Associate openings - one in our School of Humanities and one in our Career Development Center. The College Services Associate provides support, guidance and referrals for students of Mohawk Valley Community College and for communicating and responding to Academic School customers as needed through established protocol. The incumbent also serves as a liaison between the Academic School and the textbook and instructional material publishers. Work is performed under the direct supervision of the designated School Dean. Supervision of others is not a function of this class. The incumbent performs related work as required.

Requirements

Working knowledge of office practices and procedures
Working knowledge of College’s policies and procedures, academic requirements, campus resources, student life, and support services
Skill in organizing, coordinating and prioritizing projects
Excellent oral and written communication skills
Excellent interpersonal/human relations skills
Ability to work with a diverse population
Ability to identify students’ needs for services in order to make appropriate referrals
Ability to operate a personal computer and to learn and use a variety of software packages
Ability to maintain confidentiality
Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree AND one (1) year of full-time experience working in a complex business setting, providing face-to-face multi-level customer service, including advising and guiding customers
Graduation from a regionally accredited or New York State registered college or university with an Associate’s Degree AND three (3) years of full-time experience working in a complex business setting, providing face-to-face multi-level customer service, including advising and guiding customers
Graduation from high school or possession of a high school equivalency diploma and five (5) years of full-time experience working in a complex business setting, providing face-to-face multi-level customer service, including advising and guiding customers

Nice To Haves

Experience in an educational office setting

Responsibilities

Advises and guides students on the appropriate College and SUNY processes and procedures
Triages student requests and needs according to student development and educational needs
Refers students to appropriate College services, faculty and staff, and advises and directs them accordingly
Communicates and responds to Academic School customers through phone calls, e-mails, etc., from staff, faculty, parents, students and outside agencies
Prepares correspondence and reports as necessary
Uses applicable Academic School departmental and student software and systems with proficiency
Assists Academic Schools in the procurement of textbooks and instructional materials
Serves as liaison between the Academic Schools and the textbook and instructional material publishers
Serves as front line representative to students, advising them on questions and concerns regarding student status and records
Maintains multiple Academic School calendars, files and records
Works independently and collaboratively on Academic School projects
Maintains and adheres to Academic School confidentiality, including FERPA (Family Educational Rights and Privacy Act of 1974) guidelines with regards to all communication
Assists College staff with student intake, registration, retention and completion efforts
Assists Academic School in the processing of faculty assignments
May assist with the orientation and training of new staff