College of Business IT Student Technician
About The Position
The College of Business IT Student Technician provides technical assistance to the faculty, staff, students, and visitors. This includes communication through phone, email, chat, and in-person methods. It is important to possess the skills necessary to identify and solve technical issues while keeping accurate documentation through our IT ticketing/helpdesk system. The technician needs to have excellent communication skills and offer good customer service to both technical and non-technical members of the College. Our support team provides user-friendly assistance covering various areas such as applications, connectivity, printing, classroom and lab technology, and more. We troubleshoot and provide hardware support for desktops, laptops, and other devices, including updates/patches, approved security configurations, applications, and more. You will create documentation of inventory records for assets, including hardware, software licenses, checkout/loaner equipment, and others. Our video conferencing support is tailored to assist faculty, staff, and students in a live classroom/conference environment. Perform other duties as assigned. Regular attendance is a requirement and expectation of the position.
Requirements
- Must be available to work this upcoming summer break and work a minimum of 15 hours per week, up to 24 hours a week
- Strong written and verbal communication skills
- Ability to quickly learn new skills
- Strong attention to detail
- Ability to manage multiple tasks
- Ability to provide great customer service
- Ability to create insightful and concise documentation
- Ability to use a computer in day-to-day work for extended periods
Nice To Haves
- Strong research skills
- Strong organizational skills
- Experience or interest in any of the following:
- Microsoft Windows 11 & Mac OS
- Basic computer troubleshooting
- Basic understanding of computer hardware
- Microsoft Office Suite
Responsibilities
- Provide technical assistance to faculty, staff, students, and visitors via phone, email, chat, and in-person.
- Identify and solve technical issues, documenting them in the IT ticketing/helpdesk system.
- Offer excellent customer service to both technical and non-technical members of the College.
- Provide user-friendly assistance covering applications, connectivity, printing, classroom and lab technology.
- Troubleshoot and provide hardware support for desktops, laptops, and other devices, including updates/patches and security configurations.
- Create documentation of inventory records for assets, including hardware, software licenses, and checkout/loaner equipment.
- Provide video conferencing support to faculty, staff, and students in a live classroom/conference environment.
- Perform other duties as assigned.
- Maintain regular attendance.
Benefits
- Student employees are eligible to participate in the University’s 403(b) Plan.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
