College Intern - Data Center/Network Operations and Control Support

SRP • Tempe, AZ

1d • Hybrid

About The Position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: 401(k) plan with employer matching Access to a recreation and fitness facility Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year Summary Reporting to the Senior Manager, Data Center Operations, the Data Center/NOC (Network Operations and Control) Support Technician is responsible for monitoring and maintaining the health and performance of our data center and network infrastructure. Under limited supervision, interprets and performs complex analysis of the IT performance environment. This role involves real-time monitoring, preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment to ensure optimum operation and uptime. This is a shift work position and requires the ability to work any assigned shift in a 24/7/365 environment including weekends and holidays. Travel to different SRP sites to assist in all physical touch requests in DCO supported Data Centers and provide support to Infrastructure and Operations teams in the Data Centers is required.The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

Requirements

• Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed.
• Ability to drive to multiple SRP locations within Arizona.
• Able to safely lift and move a minimum of fifty (50) pounds.
• Problem-solving skills, attention to detail, and the ability to troubleshoot under pressure are crucial for addressing issues and maintaining smooth operations.
• Demonstrated ability to work collaboratively in a team environment
• Demonstrated ability to organize a diverse workload, work independently, and complete work accurately and within deadlines
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• A high school diploma, GED, or equivalent is required.

Nice To Haves

• 2 years of work experience or 2+ years of college Computer Science classes is preferred.
• 1 or more years of experience in roles that include hands on technical support, in Data Center, Help Desk, Logistics is preferred.
• General knowledge of network topology and standards is preferred.
• Basic level understanding of virtualized platforms such as VMWare, AWS, Azure, and Citrix.
• Basic knowledge of computer hardware and components plus experience supporting IT equipment or related technology.
• College level coursework (100 or higher) from an accredited institution is preferred.
• Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.

Responsibilities

• Provide comprehensive technical support services to clients.
• Interface with both internal and external SRP customers and for external support and escalations.
• Perform diagnostic tasks and interprets codes/logs to determine the cause of IT systems problems.
• Troubleshoot and resolve hardware, software, and network issues.
• Respond to user concerns by helping with their problems and/or procedures, answering questions and/or escalating calls and tickets to the appropriate support group.
• Support the installation of new equipment “rack and stack,” cabling, and configuration.
• Assist customers by responding to smart-hands service ticket requests.
• Decommission and remove end of life IT equipment.
• Help with cage and cabinet audits and diagrams.
• Provide detailed status updates to customer tickets and sales orders.
• Maintain/record data center activities, inventory, maintenance tasks, and incidents.
• Ensure all systems of the data center environment function optimally and report issues or anomalies.
• Ship, receive, log, and distribute packages within the Data Centers.
• Schedule and oversee vendors within the Data Centers.
• Adhere to company policies, procedures, and data center standards, ensuring a secure and compliant environment, including NERC policies and procedures.
• Handle other duties and projects as assigned.

Benefits

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED