Collector

Axos Bank • Las Vegas, NV

10d • $18 - $21

About The Position

Axos Bank is seeking a Collector who determines reason for customer payment delinquency and obtains payment commitment while adhering to laws and regulations.

Requirements

• HS Diploma
• 2 years’ experience in Collections, Accounts Receivable, Consumer Loans, Commercial Loans and/or Real Estate

Responsibilities

• Placing routine calls to customers as first point of contact to obtain payment for goods or services.
• Recognizing calls requiring special handling or customized responses and escalating accordingly.
• Using computerized system for tracking, information gathering and troubleshooting.
• Maintaining accurate and thorough records of customer payment history and status of account.
• Receive clear communication including feedback, coaching, individual needs assessment, and training gaps, including regular, one-on-one performance reviews to ensure performance ad quality standards are being met.
• Ensure collection practices adhere to policies, regulations and standards.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees