Collector

Together Credit Union•Saint Louis, MO

3d•Hybrid

About The Position

The collector is responsible for acting as a liaison between the Credit Union and members to maintain a financially sound loan portfolio through early delinquency control. This position will notify or locate members with delinquent accounts and attempt to secure payments through methods such as phone calls, emails, texts, and collection letters. The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

Requirements

High School Diploma
Three (3) years + of customer service or financial services experience
Ability to perform duties under minimal supervision and actively engage with supervisor and related departments within the Credit Union to resolve potentially complicated issues.
Ability to demonstrate judgment and discretion within the framework of all applicable regulations and policies.
Ability to work in a fast-paced environment and prioritize work.
Ability to professionally handle confidential and sensitive information, and a natural tendency towards discretion.
Outstanding customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service-oriented manner.
Collaborative team player, capable of working well with others, but also autonomous as needed.
Ability to develop trust-based relationships with branches, members, and internal partners.
Ability to work at a computer in a stationary position for up to 8 hours per day
Ability to occasionally carry light materials (e.g., laptop, presentation materials)
Ability to travel for business by car or air and stay in public accommodations as needed

Nice To Haves

Bachelor's Degree
Three (3) years + of collections experience

Responsibilities

Interviews members in delinquency to determine reason for delinquency; take appropriate action to resolve the account through extensions, re-aging, consolidation, or other loan workouts options.
Receives payments and post amounts paid to member accounts.
Counsels members on financial obligations, advises of options, and solicits agreement of payments; skip traces when unable to locate.
Negotiates repayment terms and methods using critical thinking and probing questions to overcome objections.
Thoroughly document all member communications; ensure required documents are filed to include adverse action forms.
Recommends further action such as repossession, legal action, or referral to collection agency.
Demonstrates judgment and discretion within the framework of all applicable regulations and policies
Research and analyze data on past due loan accounts, non-sufficient return items, negative share balances, and claims of fraudulent account activity.
Cross-sells appropriate products and services to members to help them meet financial needs.
Complies with applicable laws and regulations to include the Bank Secrecy Act (BSA), the Patriot Act, and the Office of Foreign Assets Control (OFAC).