Collector- International

Pavion • Dallas, TX

6d

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Collector- International to join our shared services team.

Requirements

• High school degree
• 3 to 5 years of experience in collections, accounts receivable, or customer service
• Strong communication and interpersonal skills with a customer service mindset
• Strong understanding of account reconciliation, deductions, chargebacks, and remittance matching.
• Proficient in using customer portals, ERP systems (e.g., SAP, Oracle, NetSuite), and Excel (pivot tables, VLOOKUPs, etc.).
• Proactively addresses internal issues and fosters collaborative relationships with Operations.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Ability to handle difficult conversations with professionalism and persistence
• Ability to learn and adapt to new systems quickly, ERP or collections software experience a plus

Responsibilities

• Contact customers via phone, email, or mail to follow up on past-due invoices
• Research and resolve basic billing or payment discrepancies
• Maintain a strong working relationship with the customer’s accounts payable teams, ensuring effective communication and issue resolution
• Record collection activities and maintain accurate customer account notes
• Respond to customer inquiries regarding balances, statements, or payment plans
• Conduct detailed account reconciliations, resolving payment discrepancies, chargebacks, short-pays, and unapplied cash
• Escalate unresolved or complex issues to operations and manager
• Ensure compliance with company policies and applicable debt collection regulations
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED