Collector II - Bilingual Required

Grow Financial Federal Credit Union

3d • Remote

About The Position

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.
Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.
Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Requirements

• High school diploma or GED required. Associate of Arts/Science degree from an accredited college or university is preferred.
• Minimum of two years collections experience and two years of direct customer service/sales experience required.
• Must be knowledgeable of Debtor/Creditor Collection Law, Fair Debt Collections Practices Act, and Florida Statutes pertaining to the collection of consumer debts. Familiarization with bankruptcy law beneficial.
• Excellent verbal communications skills; knowledge of bank/credit union consumer, direct and indirect auto loans, credit card and mortgages preferred.
• Proven ability to identify and evaluate issues and reach sound conclusions or decisions based on fact and in a proactive manner.
• Excellent telephonic communication, negotiation and analytical skills needed.
• Bilingual (Spanish) required.
• Experience in a call center environment beneficial. Basic to intermediate operational knowledge of general office and PC equipment and the use of automated collection software required.
• Use of predictive dialing system desired.
• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English and Spanish.
• Must be able to hear and use a telephone & headset.
• Use of computer requires repetitive keystrokes

Nice To Haves

• Associate of Arts/Science degree from an accredited college or university is preferred.
• Familiarization with bankruptcy law beneficial.
• knowledge of bank/credit union consumer, direct and indirect auto loans, credit card and mortgages preferred.
• Experience in a call center environment beneficial.
• Use of predictive dialing system desired.

Responsibilities

• Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency.
• Provide assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives.
• Offer recommendations utilizing cross-selling of Credit Union products and services.
• Makes recommendations to supervisor as to appropriate action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.

Benefits

• Remote/Work From Home Available
• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer loans.
• Professional Development Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED