Collector II - Driven Financial Services

Yoder Family of Companies • Greeley, CO

11d • $20 - $25

About The Position

Build a Career Where Integrity Still Matters Driven Financial Services (DFS), part of the Yoder Family of Companies, is growing—and we’re looking for people who want more than just a job. If you enjoy problem-solving, helping customers find solutions, and working for a company that values integrity, accountability, and community, this could be a great fit. We’ve proudly served Northern Colorado since 1908 and have been recognized as one of Northern Colorado’s Best Places to Work . Our success comes from investing in our people and doing business the right way. What You’ll Do As a Collections & Account Services Specialist , you’ll work directly with customers to manage accounts, resolve delinquencies, and help bring accounts back into good standing—while maintaining professionalism and empathy.

Requirements

• High school diploma or equivalent
• Strong communication, negotiation, and problem-solving skills
• Working knowledge of FDCPA requirements (including mail and text compliance)
• Comfort using Google Workspace and Microsoft Office tools

Nice To Haves

• 3+ years of collections experience
• Bachelor’s degree in business, finance, or a related field

Responsibilities

• Contacting assigned accounts promptly to establish payment arrangements
• Responding to customer calls, voicemails, and emails in a timely manner
• Processing and documenting payments accurately
• Following up on missed promises to pay
• Escalating problem accounts to leadership as needed
• Pursuing same-day payment arrangements when appropriate
• Maintaining accurate and detailed account records (contact info, employment, payments, agreements)
• Monitoring GPS data on assigned accounts
• Creating accountability plans and holding customers to agreed-upon terms
• Providing accurate account information to customers upon request
• Supporting a positive, respectful, and solutions-focused team culture
• Assisting with other duties as assigned

Benefits

• Paid vacation, sick time, and paid holidays
• Profit sharing
• 401(k) with employer contribution
• Employer-paid life insurance
• Medical, dental, and vision insurance
• Pet insurance
• On-site Early Childhood Education Center offering high-quality childcare for employees’ children (availability based on enrollment)
• Employee discounts across Yoder Family of Companies
• A strong, values-driven culture that supports employees and families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED