Collector I

Kapitus

About The Position

Kapitus is looking for a diligent collector to join our growing Operations team. You will report to the Collections Team Manager and collect on defaulted accounts owed to the company. You will work with Operations Management Team to meet the monthly targets.

Requirements

2+ Years of Collections, Recovery or Sales experience
Call Center experience
Strong written and verbal communication
Experience being a contributor for policies and procedures
Experience achieving metric and quality performance
High School Diploma or GED

Responsibilities

Provide tools, strategies and best in class service to establish repayment behaviors with customers
Develop and negotiate payment plans, while adhering to all legal regulations and compliance requirements
Keep detailed records of all customer communications, payment plans that customer’s have agreed to, and amounts paid
Performs maintenance, research, and resolution on past due accounts
Ensure appropriate written correspondence is generated and sent to customers
Access database information, pulling up credit reports, and locating other publicly available records in adherence to the Fair Debt Collection Practices Act
Achieve department KPIs for calls to customers and payment arrangements, while meeting all quality guidelines
Identify and recommend improvement opportunities to all collections/recovery specific platforms, systems and tools to support operational effectiveness, improve customer experience, and to remain at the forefront of technology in the collections space

Benefits

Competitive Base Salary Range of $33,400 - $51,500. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience.
Monthly Operations Incentive Plan
Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
Pet and car insurance discounts.
Financial services such as LegalShield.
Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.
Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
Paid Time Off & Sick Time
Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.